Hongrie, BudapestHongrie, Budapest


Date de publication 27.03.2024

Order to Cash Specialist- French speaker

Job Description:

Join us at ESAB's Budapest office, where we not only value your skills but also prioritize your well-being and ensure your voice is heard within our inclusive and supportive community.

SHAPE Your future with us! ūüöÄūüĆü

About the job ūüďö

Order to Cash (O2C) Agent ensures customer's orders are correctly loaded onto the system, that any queries are resolved and that ESAB deliver on time what has been ordered and promised. First point of contact from Sales on order book management and related questions, availability of products, chase supplies, enter orders, claims, invoicing, and handle claims and returns. Supports Customer Service Desk and Sales Representative local colleagues while building and maintaining excellent partner relationships.
  • Order entry
  • Order-book management
  • Answering customer/ sales representatives, inquiries and requests
  • Contact with planning, order desk (OD), supply chain and transport
  • Manage invoicing, claims, returns, credit notes
  • Second point of contact for incoming calls
  • Provide support to Customer Service Desk (CSD) & local sales team and internal/ external customer
  • Understand local market specifics and follow environmental changes
  • Maintain customer master data liaising with Central Data Maintenance (CDM)
  • Support Sales activities according to agreed process
  • Work towards reaching team and individual KPI's
  • Follow LEAN working principles, continuous improvement and identify non-value added activities in day-to-day job
  • Call handling- Back up CSD local if needed

What we are looking for ūüĆü
  • Fluency in English & French (both written and verbal)
  • Confident Excel & MS Office skills
  • Outstanding attention to detail
  • Customer and solution focus
  • Career-starters are also welcome
  • Nice to have:
    • Relevant experience in multinational environment
    • ERP system knowledge

Why is it a good place for work? Because we can offer you
  • Competitive compensation package
  • Work in a brand new "green" office at Corvin-negyed
  • Easy access to workplace - metro line M3, tram 4-6
  • Fruit Days
  • Free weekends - in case of bridge days, Saturdays are always days-off
  • Home office opportunity - 4-3 days/week
  • Great team, energetic people
  • Career development opportunity
  • Opportunity of personal growth

Our hiring journey ūüĒä

1. Submit your CV & application to our system.

2. If your qualifications match our expectations, we will reach out to you for a friendly phone conversation to get to know each other better.

3. Following this, we will extend an invitation for an online interview. During the 1-hour conversation, you will have the opportunity to meet with your Team Leader and a Talent Acquisition Partner. This will be a collaborative exchange, where we not only ask questions but also share valuable insights.

4. Upon a successful interview, you can expect to receive a job offer from us.

We strongly value the importance of feedback, and you can always count on us to provide you with a response. We believe in open communication! ūüó£

At ESAB Budapest SSC, we take pride in our role as the backbone of the world's leading welding and cutting company. Our contributions have played a crucial part in the construction of iconic structures like the Megyeri Bridge, NASA Space Station, and the 2014 FIFA World Cup Stadium. Our impact extends beyond these remarkable projects it's a thriving community of 220 professionals who are deeply committed to cultivating a workplace culture defined by shared values and a strong dedication to excellence. We prioritize your well-being, recognizing the importance of work-life balance for your happiness and success. Teamwork is integral to our culture, reinforced through social and team-building activities. Your voice matters: we foster an open and inclusive environment valuing all ideas. Enjoy flexibility with our hybrid work model, allowing you to choose your best working environment. Our SSC is located in Budapest's vibrant heart, step into our modern office space, designed for inspiration and productivity, reflecting our commitment to excellence. It's a source of great pride that we secured a well-deserved spot on the shortlist for the 2020 Office of the Year Award. Additionally, we cherish our recognition with the Family-Friendly Award and our membership in a diverse and inclusive community (Soksz√≠nŇĪs√©gi Karta).

#LI-Hybrid #ESAB #OpenJob #SSC #OrderManagement #CustomerService

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