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Outbound Call Agent - French
Maurice, Grand BoisMaurice, Grand Bois

Outbound Call Agent - French

Date de publication 21.07.2026

1 a postulé

Synergy360 Limited is looking for a highly motivated Outbound Call Agent - FR who will play a key role in the increasing of the retention and Company's results.

The main task of the Outbound Call Agent is to acquire and reactivate customers.

Main responsibilities:
    • Customer reactivation: Reactivating of churning and dormant customers.
    • Personalized Service: Deliver personalized service and tailored experiences to customers.
    • Customer Retention: Implementing and supporting strategies to retain customers and enhance their engagement and satisfaction.
    • Problem Resolution: Calling customers to de-escalate a situation or to solve an issue
    • Cross-Functional Collaboration: Collaborate with customer service, relevant internal teams to contact customers in need of special attention.


Daily Tasks:
    • Engage with customers through phone and email.
    • Provide personalized offers and recommendations based on customer preferences and behavior.
    • Coordinate with relevant teams to deliver exclusive promotions and campaigns to customers.
    • Address and resolve any customer issues or complaints promptly and professionally.
    • Assist in organizing and executing customers events and special promotions.
    • Maintain detailed records of customer interactions and feedback.


Key Performance Indicators (KPIs):

  • Productivity: Numbers of calls done, numbers of reached customers.
  • Customer Satisfaction Score: Track customer satisfaction through surveys and feedback.
  • Engagement Rate: Measure the frequency and quality of interactions with customers.
  • Churn Rate: % of customers becoming dormant/inactive
  • Reactivation Rate: Measure the rate of dormant or churning customers successfully re-engaged
  • Bonus allocation


Key requirements:
  • Excellent communication skills in native French - mandatory
  • Good communication of English - good to have
  • Excellent oral communication skills is mandatory
  • Commercial spirit - mandatory
  • Self-motivated with a positive attitude and good problem solving skills.
  • High level of empathy.
  • Knowledge of customer service software/procedures
  • Computer-literate with capability in email, Google spreadsheet, Google doc, etc
  • Previous experience as a customer service agent is an asset


Please send us your CV if you consider to be a good fit.

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