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Outbound Call Agent - French
Date de publication 21.07.2026
1 a postulé
Synergy360 Limited is looking for a highly motivated Outbound Call Agent - FR who will play a key role in the increasing of the retention and Company's results.
The main task of the Outbound Call Agent is to acquire and reactivate customers.
Main responsibilities:
Daily Tasks:
Key Performance Indicators (KPIs):
Key requirements:
Please send us your CV if you consider to be a good fit.
The main task of the Outbound Call Agent is to acquire and reactivate customers.
Main responsibilities:
- Customer reactivation: Reactivating of churning and dormant customers.
- Personalized Service: Deliver personalized service and tailored experiences to customers.
- Customer Retention: Implementing and supporting strategies to retain customers and enhance their engagement and satisfaction.
- Problem Resolution: Calling customers to de-escalate a situation or to solve an issue
- Cross-Functional Collaboration: Collaborate with customer service, relevant internal teams to contact customers in need of special attention.
Daily Tasks:
- Engage with customers through phone and email.
- Provide personalized offers and recommendations based on customer preferences and behavior.
- Coordinate with relevant teams to deliver exclusive promotions and campaigns to customers.
- Address and resolve any customer issues or complaints promptly and professionally.
- Assist in organizing and executing customers events and special promotions.
- Maintain detailed records of customer interactions and feedback.
Key Performance Indicators (KPIs):
- Productivity: Numbers of calls done, numbers of reached customers.
- Customer Satisfaction Score: Track customer satisfaction through surveys and feedback.
- Engagement Rate: Measure the frequency and quality of interactions with customers.
- Churn Rate: % of customers becoming dormant/inactive
- Reactivation Rate: Measure the rate of dormant or churning customers successfully re-engaged
- Bonus allocation
Key requirements:
- Excellent communication skills in native French - mandatory
- Good communication of English - good to have
- Excellent oral communication skills is mandatory
- Commercial spirit - mandatory
- Self-motivated with a positive attitude and good problem solving skills.
- High level of empathy.
- Knowledge of customer service software/procedures
- Computer-literate with capability in email, Google spreadsheet, Google doc, etc
- Previous experience as a customer service agent is an asset
Please send us your CV if you consider to be a good fit.
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