Espagne, BarcelonaEspagne, Barcelona

NCC Barcelona

Date de publication 04.09.2023

36 a postulé

Part-time French Customer Service Advisor

At NewCo Communications, we are looking for French-speaking Customer Advisors who have an interest in the banking sector.

On the project, accuracy is an absolute must. You will handle queries from credit-card holders and ensure the security and protection of their customer data.

This requires the ability to follow security procedures around sensitive data but we will teach you everything during a paid training.

What will you do?

  • Customer service, blocking lost/stolen credit and debit cards.
  • You will handle questions from credit-card holders and ensure the security and protection of credit-card data.
  • Identity verification, answering questions and explaining any steps to follow are among your core tasks.
  • Checking temporarily blocked cards for cardholder transactions or not. And permanently blocking or unblocking the credit card.
  • Handling claims files

What do we ask?

  • Preferably you already have experience in a customer service role
  • Availability: Mon – Sat evenings from 20h - 24h and Sundays between 8h and 24h
  • A native level of the French language in word and writing; and a good knowledge of the English language
  • Social skills and a positive attitude
  • You also have at least a professional Bachelor's degree with strong communication skills.

What do we offer?

  • Spanish, permanent contract of indefinite duration
  • Several company events per year
  • Tax-free benefits
  • Free Spanish lessons
  • Paid training
  • Open atmosphere where employee suggestions and ideas are heard
  • Growth opportunities
  • Possibility of hybrid work after an introductory period

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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