Payments Issuer Partnerships Manager (French speaker)

Payments Issuer Partnership Manager (French speaker) - (Hybrid)

As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!

We're seeking an experienced Payments Issuer Partnerships Manager to join our Payments team in Barcelona (Hybrid) to build trust, establish direct communication channels, and optimize payment performance by improving key metrics such as approval rates, authentication success, and renewal rates with focus on France. If you're ready to soar, we're ready to take you there.

Why eDreams ODIGEO

Join the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.

21 million customers - 44 markets - 5 brands - 6.5M members in Prime

More than 100 million searches per day - Up to 1.8 billion daily AI predictions[e1]

Over 1,600 employees - More than 60 different nationalities from all continents

99% permanent contracts - 36 average age

We're the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

What you will do:

The Role's Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Payments Issuer Partnerships Manager in the Payments team you will be in charge of:

Strategic Issuer Relationship Management:

- Develop and manage strategic partnerships with banks and card issuers across Europe, with a focus on France.

- Ensure a direct line of communication with banks to address transaction performance challenges and explore partnership opportunities.

- Act as the primary liaison between the company and issuers, fostering collaborative initiatives to enhance payment acceptance and optimize risk controls.

- Organize and lead regular business reviews with issuers, sharing insights on approval rates, fraud trends, and strategic areas for improvement.

- Build trust-based relationships with banking partners to influence decision-making that benefits eDO's performance.

Payment Performance & Authorization Optimization:

- Analyze transaction authorization data to identify trends, approval and authentication rate issues, and opportunities for optimization.

- Work closely with banks to implement issuer-specific solutions such as exemptions for trusted transactions, routing strategies, and dynamic risk assessments.

- Collaborate with internal fraud, and product teams to align fraud prevention strategies with issuer policies, ensuring minimal friction for legitimate transactions.

- Collaborate with PSPs, acquirers, and networks (Visa, Mastercard) to improve transaction flows.

- Identify payment authentication and fraud prevention best practices to reduce false declines and optimize user experience.

Fraud Prevention & Risk Mitigation:

- Partner with issuers and internal fraud teams to align on early fraud detection mechanisms, reducing false declines while maintaining security.

- Stay up to date on regulatory changes (e.g., PSD2, Strong Customer Authentication, network mandates) and assess their impact on transaction flows.

- Drive issuer collaboration on risk-scoring models to balance fraud prevention with seamless customer experiences.

Business Development & Payments as a Growth Driver:

- Identify and oversee the launch of joint initiatives with banks, such as exclusive payment offers, co-branded promotions, and cashback campaigns to drive conversions and customer loyalty.

- Leverage issuer relationships to explore innovative payment solutions, including installment payments, digital wallets, and assess BNPL (Buy Now, Pay Later) integrations.

- Support market expansion efforts by securing issuer partnerships in key regions to ensure strong local payment acceptance.

- Work with marketing and Prime Partnerships teams to integrate payments into promotional strategies, aligning on special offers, travel discounts, and loyalty-driven incentives.

Cross-Functional Collaboration:

- Work closely with payment product and tech teams to implement technical improvements that enhance issuer connectivity and approval logic.

- Partner with regulatory and compliance teams to ensure adherence to payment network rules and industry regulations.

What you need to succeed:

Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:

- Bachelor's degree in Business, Finance, Economics, or a related field.

- 8+ years of experience in payments, banking, fintech, or issuer relationship management, preferably in an e-commerce, subscription, or OTA environment.

- Strong understanding of card issuing, authorization processes, fraud management, and risk controls.

- Experience working with issuers, payment networks (Visa, Mastercard, Amex), and acquiring banks.

- Analytical mindset with the ability to interpret transaction data and drive data-driven decisions.

- Excellent communication and negotiation skills, with a track record of managing strategic partnerships.

- Knowledge of global and local payment trends, card scheme regulations, and alternative payment methods.

- Strong payment network contacts in FR and ideally in the EU.

- Fluency in French (mandatory) and English; additional European languages are a plus.

What's in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here's what we offer:

• A rewarding Compensation package! Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.

• Continuous learning to fuel your growth and explore new horizons! Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
• Grow opportunities to empower your career, and unleash your potential! Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.

Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

Apply now!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don't meet every requirement? If you're excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.

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