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Roumanie, BucarestCollections - Senior Process Associate - French- Remote EMEA/EU!
The Payroll Specialist (with French) is the single point of contact for the client (he/she manages the payroll production and the client relationship for a portfolio).
In addition, this role will participate in system testing as needed, provide consultation to clients and others.
Responsibilities:
- Responsible & fully accountable for the payroll & audit function of multiple clients
- Responsible for scheduling and running the assigned client payrolls by following standard operating procedures
- Maintains complete, accurate and timely client and employee records based on real time requests
- Maintains complete and accurate client profile notes as well as processing instructions for each client
- Balance respective payrolls based on year end calendar and remit all Third-Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting
- Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
- Initiate pre and postproduction calls with clients
- Answer client calls (dedicated clients, as well as other clients)
- Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution
- Deliver the internal and external KPI
- Suggest processes and controls tools improvements
- Ensure the back-up accordingly to the internal procedure in place
Knowledge and Skill Requirements:
- Very good mastery of French and English, both orally and in writing, at minimum B2
- Preferred Payroll background
- An understanding of the client's trade, business and organization (payroll calculations, law and human resources)
- Accounting knowledge
- Customer relationship management
- Time management
- Client portfolio management
- Good interpersonal skills
- Analytical skills and an ability to summarize
- Organized
- Rigorous
- Independent
- Working within a team
- Dynamic and responsive
- Very good mastery of French and English, both orally and in writing, at minimum B2
- Preferred Payroll background
- An understanding of the client's trade, business and organisation (payroll calculations, law and human resources)
- Accounting knowledge
- Customer relationship management
- Time management
- Client portfolio management
- Good interpersonal skills
- Analytical skills and an ability to summarise
- Organised
- Rigorous
- Independent
- Working within a team
- Dynamic and responsive
Nous nous efforçons de disposer d'informations fiables concernant chaque emploi. Si nous nous sommes trompés ou si vous avez rencontré des problèmes techniques, n'hésitez pas à nous en faire part.
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