People Services External Workforce Trainee - French Speaker

Job title: People Services External Workforce Trainee

• Location: Budapest - Sanofi Budapest HUB, Váci Greens
• Hiring Manager: Dóra Bezerics

About the job

Looking to launch your career at the cutting edge of healthcare? Join Sanofi for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Assist employees with External Workforce queries using our knowledge base and established procedures
• Conduct investigations on user cases and communicate findings clearly and concisely
• Manage cases through our digital tools, tracking progress toward resolution
• Deliver exceptional written customer service to end-users and stakeholders
• Help create and maintain knowledge articles to improve our service offerings
• Contribute to service improvement by collecting and analyzing user satisfaction data

Your Day-to-Day Impact

• Coordinate External Workforce activities across multiple systems (Workday, Flext, CREW) and collaborate with stakeholders mainly in France,
• Support the onboarding and offboarding processes for External Workforce, meeting our key performance indicators
• Ensure accurate data management across systems and proactively identify potential issues
• Track and document case lifecycles to maintain service quality
• Execute all activities in compliance with company policies and operational standards
• Contribute to knowledge sharing and continuous improvement initiatives
• Provide Level 2 support and develop expertise in External Workforce processes
• Focus on delivering an outstanding employee experience

About you

Experience:

• Ongoing university studies (active student status, preferably in the first year)
• Min. 25/30 -hour availability/week

Soft and technical skills:

• Enthusiasm for learning and professional growth
• Strong attention to detail and problem-solving abilities
• Knowledge of Microsoft Office
• Good communication skills (both verbal and written)
• Team player, able to collaborate transversally with the team and stakeholders

Languages: Fluent English and French communication skills (essential)

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• Flexible home office policy
• You'll face challenging tasks with professional responsibilities
• Trainee training program opportunity
• Internship and thesis support
• Paid leave for trainees
• Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer/Winter Events, Well-Being Lectures & Sport Clubs)

Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people's lives. Please ensure to have read this document, before applying.

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!