Percy French Manager - Slieve Donard Hotel

At the foot of the Mourne Mountains, bordered by golden strands of beach and renowned Royal County Down Golf Club, sits Slieve Donard, a landmark of grand Victorian style beloved by families, golfers, and holidaymakers - it's a place where hospitality comes to life.

We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a perfectly crafted cocktail, or a seamless dining experience, we take pride in the moments we help create.

At the core of everything we do are our REACH People Values:

• Respect - We treat every guest and colleague with kindness and dignity.
• Excellence - We go the extra mile in pursuit of outstanding service.
• Accountability - We take ownership of our actions and follow through on our promises.
• Cooperation - We work together as one team to deliver the best experience.
• Honesty - We act with integrity and transparency at all times.

How We Do It

We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

As Percy French Manager, you'll be a vital part of creating memorable experiences for our guests - delivering hospitality with a smile, managing the team and the operation, and taking pride in every detail.

What You'll Do

As the Percy French Manager you are responsible for:

• The consistent delivery of an exceptional guest experience, meeting and exceeding our guests expectations.
• The management of stock control and inventory management.
• Controlling costs and optimising profits whist maintaining exceptional standards of service and presentation.
• Ensuring that the cleanliness of the entire outlet is maintained to a high standard, including all stores, fixtures, and equipment.
• Scheduling of team members and management of payroll costs in line with revenue forecasting.
• Controlling, creating and managing budget for the outlet as well as revenue forecasts weekly.
• Managing all aspects of Employee Relations including team members attendance, performance management, conduct and training and development.
• Cash handling and end of day checking to include float count and float audit. Providing necessary reports when requested.
• Ensuring an effective and safe working environment is maintained in compliance with appropriate legislation, such as Licensing Laws, Health & Safety, and other statutory requirements.
• Duty Manager responsibility as required

What We're Looking For

We're looking for a skilled outlet Manager who is passionate about great service and work well in a fast-paced hospitality environment.

You'll have:

• x2 years previous restaurant/bar/outlet management experience
• Strong leadership and communication skills
• Excellent guest service focus
• Employee relations experience
• Knowledge of food safety and licensing regulations
• Ability to demonstrate previous experience of effectively managing a team, stock, and daily operations
• Reliable, organised, and able to work in a fast-paced environment
• Previous experience of managing budgets and forecasting

The Perks

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Uniform provided
• Discretionary bonus based on the success of the outlet
• Meals whilst on duty
• Opportunities for training and career development
• Discounts on hotel stays and dining for you and your loved ones.
• Exclusive shopping discounts via our benefits platform
• Celebratory team events and long-service recognition.
• A fun, inclusive, and supportive team environment.
• Free car parking
• Pension from day 1 for eligible employees
• Discounted hotel room rates for you and your family (T&C's apply)
• Refer a Friend Scheme - just by putting a good word in for a friend you could earn some extra cash
• Incentive schemes
• Employee Assistance Programme
• Access to participating in healthcare plans and insurance plans - just in case

Equal Opportunities

We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias - in line with our REACH values.