Problem Manager with French

Who we are.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.

Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.

With a 10 year history in Romania and over 2200 employees, Atos has a presence in 3 of the largest cities in Romania: Bucharest, Brasov and Timisoara. Our Global Delivery Center in Romania offers cutting-edge, best in class, end-to-end IT services for more than 300 clients located around the world.

Learn more on Advancing what matters

We are on the lookout for a Problem Manager with French to join our team.

Role Essentials

• Language Skills: Proficiency in both French and English is a must;
• Work Arrangement: Hybrid setup with 1 day per week at our Timisoara Office.

Your Growth Journey with Us

• Mastering French: Take advantage of our language training sessions that seamlessly fit into your work schedule, helping you enhance your French language skills.

• Professional Development Hub: Join our team and gain exclusive access to our internal technical academies. This program is designed to expand your technical skills, keep you updated with the latest industry trends, and support your continuous learning and career advancement. For our senior team members, we offer advanced training sessions and leadership development programs to help you stay at the forefront of your field and mentor the next generation of talent.

Professional skills

• At least 2-3 years' experience in previous similar role (ITIL)
• Basic knowledge of Windows, Linux, Database and Applications
• Strong customer centricity skills;
• Ability to work with multiple stakeholders
• Methodical and disciplined approach to work;
• Excellent communication abilities;
• Initiative and good learning abilities.

What will you be doing

• The principal of the process is to address the Resolution and Removal of causes, part of the 5 R's methodology. (5R's - Response, Recognize, Relief, Resolution, Removal);
• Follow the ITIL process framework;
• Reactive work - after every major incident a problem record is created to document Root Cause Analysis and planned Problem Resolution;
• Schedule and conduct RCA calls with different stakeholders;
• Continuous follow up on pending problem tickets and make sure the technical teams are giving timely inputs for the investigated problems;
• Finding the real root cause is a complex process and might take a long time to complete;
• The Bridge Operations Manager is accountable for the RCA document;
• Proactive work - Ticket Trending analysis performed, Investigate problems before they cause incidents, assess the related risks, and optimize the response with the aim of minimizing the probability and/or the impact of incidents;
• Collaborate with Knowledge Manager on documenting known error database to avoid situations from re-occurring;
• Attend all relevant meetings on service management processes.

Rewards and benefits

• Technology and positively impact our clients and society;
• Wellbeing programs & work-life balance - integration and passion sharing events;
• Opportunities for professional growth and career advancement;
• Remote and hybrid working possibilities;
• Benefits platform -culture, shopping, sport, etc;
• Continuous learning programs and online courses;
• Possibility to participate to charity and eco initiatives;

If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.

Learn more about us:

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here