Roumanie, BucharestEricsson
Date de publication 12.09.2023
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Problem Manager with French
We are looking for a new Problem Manager to join our Global Network Operations Center. As Problem Manager will be responsible to perform the post incident review, to identify the root cause and the corrective actions that will prevent recurrences and ensure continuous improvement of our managed services.
You will:
- Review the resolved Critical and Major incidents and work together with the recovery team to identify the root cause, define action point to implement the permanent technical solution to prevent any future recurrences.
- Identify any gaps in the Incident Management process adherence, from detection to incident handling and recovery, and recommend improvement actions that will help minimize the overall incident lead time.
- Deliver and present the incident review / RCA analysis to the internal stakeholders and to the end customer.
- Follow up on the recommended action points and coordinate with the internal and external stakeholders until completion.
- Analyze recurrent issues and provide improvement recommendations.
- Secure fulfillment of the Problem Management KPIs.
- Maintain a CSI approach towards Problem Management process.
To be successful in the role you must have:
Education: Degree in Telecommunication Engineering/ Computer Science/Electronics or equivalent
Knowledge over the Managed Services Incident/Problem Management processes
Strong analytical skills
Continuous improvement mindset
Customer management skills, ability to interact with different levels of management
Fluency in English; Spanish is a plus
Communication and presentation skills
Attention to details
Ability to work well under pressure
Solution-oriented attitude
Strong interpersonal skills
French language basic or advance knowledge is good to have
What's in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it.
Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.
Welcome to an inclusive, global company where your opportunity to make an impact is endless!
Benefits:
• Contract type: full time;
• 25 vacation days/year;
• Medical & life insurance;
• Career plan mentoring;
• Referral bonuses for recommending your friends to work at Ericsson;
• Flexible benefits from your favorite brands available on flexible benefits portal;
• Gym subscription (available in flex benefits together with a series of other options);
• Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
• In case of travel, daily allowance, transport, and accommodation will be paid by the company.
• Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
*LI-POST
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Romania (RO) || Romania : Bucharest : Bucharest
Req ID: 733151
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