Process Expert - French

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

• Impact: Your work will directly contribute to the success of our global operations.
• Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
• Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
• Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees

Job Description:
1.Candidate must be fluent in WRITTEN & ORAL FRENCH (Min reqm DELF B1 certification) alongside STRONG communication skills in ENGLISH
2.Role is CUSTOMER FACING and candidate is required to deliver excellent CUSTOMER EXPERIENCE by resolving queries timely via Email & Chat from customers on OTIF basis (On-time in-Full)
3.Candidate must demonstrate strong ANALYTICAL & CUSTOMER SERVICE MINDSET, CENTRICITY and demonstrates EMPATHY while communicating with customers
4.Candidate must have good INTERPERSONAL SKILLS, TEAM PLAYER MINDSET and can COLLABORATE with other internal stakeholders to resolve the customer's query.
5.Candidate must have STRONG PROFICIENCY in MSOffice applications (Excel, Outlook, Onedrive, Teams)
6.Prior experience in Customer service/Shipping & logistics/documentation/Live Chat/Transaction processing role will be an added advantage
7.Is an Individual Contributor role & reports directly into the Team Manager

Location: Chennai
Flex work (50% at Office and 50% WFH every week) and NO permanent WFH

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].