Product Adoption Strategist (Human-Led Interaction) French Speaking

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Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place!

We're looking for a French speaking Product Adoption Strategist to join our EMEA team. The Product Adoption Strategist (Human-Led & Interactive) sits within the wider Launch and Customer organisation and reports to the Manager of Adoption. The role owns the adoption strategy, hypotheses, experiments, and implementation for high-impact, human-led programs and interactive communities that accelerate value realization for a specific feature or market.

What you'll be doing:

• Own end-to-end human-led adoption programs for a specific feature or market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs.
• Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables to supplement tech driven journeys.
• Build proactive repeatable coaching playbooks for high-value or at-risk accounts with low feature penetration, delivering targeted and consultative optimisation support.
• Conduct live qualitative deep-dives to understand the psychological or workflow barriers to adoption and map those insights back to core customer personas.
• Partner with Product, Product Marketing, Data, Education, Launch and Account management to create a cross functional customer journey that aligns with product priorities, merchant needs, and operational realities.

And a little bit of....

• Advocate for customers across the wider organisation and surface the reasons why features are not being picked up or sticking.
• Build deep relationships with both customer facing and product teams to create a coherent and consistent feedback loop with our customers at the heart.
• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role.

What you need to bring:

• 3-5 years of experience in Customer Success Management, Product Training, Consultative Customer Enablement, Implementation Consultant, or a similar role within a B2B SaaS environment.
• Be fluent in English and professionally proficient in French or German.
• Experience translating product features into business outcomes and developing interactive workshops or coaching programs that solve customer friction points.
• Experience gathering qualitative customer feedback from live interactions and turning it into actionable recommendations for product, onboarding, or adoption improvements.
• Strong facilitation and communication skills, with the ability to teach complex workflows in a simple, consultative way.

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try!

What's in it for you:

You'll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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