Production Leader with French

Company Description

About Inetum

Inetum is a European leader in digital services. Inetum's team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society.

Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024

For further information, please visit www.inetum.com

Job Description

Production

• Assistance with production around the Workplace
• Technical expertise for various Users and/or Beneficiaries and skills on Mac/IOS
• Global incidents managing (Referent for tower control, escalation management, diverse document management, communication validation)
• Handling escalation management and requests from all support teams
• Validation of group IT communications
• Management of content in the knowledge base
• Detection of malfunctions and monitoring of corrections
• Participation in Service Quality Reviews with business teams and dedicated N3 teams
• Regular exchanges with our international counterparts (UK, US, Asia, Morocco)
• Management, guidance, and support of audit missions

Project

• Creation of product technical documentation which is developed gradually in the knowledge base
• Detection of malfunctions and monitoring of corrections
• Construction of dashboards to quantify user requests
• Qualification and quantification to measure if the service desks are ready to handle requests from users of the future solution
• Change management and monitoring of continuous improvement related to projects
• Application of Passport to Support and establishment of the task schedule
• Sizing of resources required for project implementation: resources, schedule, budget

Deliverables

• Creation, review, correction, and validation of CMS sheets
• Incident and request handling procedure, escalation / RACI matrix
• Weekly SQR reporting and meeting minutes
• Monitoring of general incidents via dedicated SharePoint
• Detailed reporting on requests and incidents logged through the ITSM tool
• Dashboard via BI Tools, Project reporting

Qualifications

• Fluent in English and French
• Good knowledge of reporting tools and ITSM
• Good understanding of IT security concepts and ITIL
• Active directory architecture
• Familliar with AGILE methodology and BI Reporting tools
• Network Services and processes (DHCP, DNS, IP, gateway, Nat, static / dynamic)
• Good knowledge of Microsoft products (Teams, Skype, SharePoint, Intune) and Citrix xen-desktop and xen-app

Additional Information

Working mode: hybrid, 2 days/week at the office, in Bucharest

Benefits:

Full access to foreign language learning platform

Personalized access to tech learning platforms

Tailored workshops and trainings to sustain your growth

Medical Insurance

Meal tickets

Monthly budget to allocate on flexible benefit platform

Access to 7 Card services

Wellbeing activities and gatherings