Professional Services Coordinator (French Speaker)

About Us

At Nextlane, we don't just develop software solutions - we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

So... What does it mean to be a #Nextlaner?

• Be part of a growth-oriented culture.

• Collaborate with colleagues from all over the world.

• Believe in the Power of ideas and the diversity of thought.

• Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you'll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

About the role:
Nextlane is Building a Customer Center of Excellence to scale knowledge and drive adoption of Nextlane products across regions.

To join the Center of Excellence, we are hiring Professional Services Resource Specialist to create a centralized team focused on balancing customer demand with available resources while optimizing utilization, costs, and delivery commitments. It must also adapt quickly to change, coordinate multiple stakeholders, and maintain accurate, reliable data to support decision-making.

This team will need to support multiple products in multiple languages, ensuring consistency and quality across regions. You will work closely with local teams across multiple European countries, contributing to a truly international collaboration environment where knowledge sharing and cross-border teamwork are key to success

Your mission

• Coordinate and plan professional services delivery to meet customer needs and business priorities
• Optimize resource allocation, utilization, and scheduling across multiple regions and products
• Act as a central point of coordination between consultants, customers, partners, and internal teams
• Ensure accurate financial and administrative follow-up to support reliable delivery and decision-making
• Contribute to a scalable Customer Center of Excellence by ensuring consistency, quality, and adaptability in a dynamic, multi-language environment

Your Responsibilities:

• Plan and schedule service delivery in line with customer requirements and available qualified resources.
• Ensure financial and administrative project follow-up, including:

Authorizing the invoicing of services delivered

• Monitoring the receipt of service reports, attendance sheets, and related documentation
• Tracking project-related purchases (licenses, subcontracting, etc.)
• Organize, coordinate, and optimize resource utilization and scheduling.
• Communicate task planning and schedules to consultants.
• Monitor and track consultants' skills and competencies.
• Provide information and guidance to customers, partners, and subcontractors.
• Prepare all required administrative documents and materials (meeting minutes, emails, formal correspondence, presentations, etc.) and facilitate information sharing within the department.
• Receive, screen, and route phone calls and messages.
• Perform ad hoc reporting activities.
• Contribute to monthly closing activities (financial data for Finance, payroll variables for HR)

What We're Looking For:

• Experience: in service planning, resource coordination, project administration, or professional services operations, preferably within a SaaS or software environment
  
  • Proven ability to plan and schedule service delivery by balancing customer demand, resource availability, and operational constraints
  • Experience supporting multiple projects, products, or regions simultaneously, ideally in an international or multi-market context
  • Familiarity with financial and administrative project follow-up (invoicing, documentation, purchasing, reporting)
• Languages: At least B2 in English and fluently in either French, German or Dutch.

• Communication:

o Strong verbal and written communication skills, with the ability to coordinate effectively with consultants, customers, partners, and internal stakeholders

• Comfortable communicating schedules, priorities, and planning updates clearly and accurately
• Ability to provide guidance and information to customers and partners, and ensure smooth information flow across teams

• Technical Skills:
  
  • Good understanding of professional services delivery and software implementation lifecycles
  • Experience working with planning, scheduling, or project management tools (e.g. Jira, MS Project, Asana, Monday.com , or similar)
  • Strong ability to work with data, reports, and documentation to support planning and decision-making
  • Familiarity with service delivery KPIs such as utilization, capacity, delivery timelines, and service quality
  • Comfortable collaborating with cross-functional teams such as Finance, HR, Product, and Delivery

• Interpersonal Skills:

o Highly organized, structured, and detail-oriented, with a strong sense of ownership

o Proactive and adaptable, able to manage changing priorities in a fast-paced environment

o Customer-focused mindset with a collaborative and solution-oriented approach

o Ability to work confidently with multiple stakeholders and contribute to team efficiency and continuous improvement

Our Recruitment Process:

1. 15-minute introductory call with our Talent Acquisition Specialist.

2. 45 min interview with HM manager preferably onsite

30 min interview with additional PS Manager

What We Offer:

We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer:

• Hybrid Work: Rotational model, 2 days onsite, three days remote.
• Annual Payments: 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).
• Meal Voucher: €10.20 per working day.
• Vacation: 23 vacation days, plus 24th or 31st December off.
• Language Training: Access to group classes in Spanish, English, or French.
• Private Medical Insurance: Multicare coverage.
• Teambuilding: Join us for memorable afterworks and team activities!

Diversity, Inclusion & Belonging

At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

• Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.

• Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join Nextlane and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!

Department Customer Excellence Locations Portugal - Sintra Remote status Hybrid