Billing Specialist - French

POS-27471

HubSpot is seeking a highly motivated and energetic French speaking individual looking to join a growing and fast-paced Quote to Cash Department. This is a great opportunity for a focused self-starter to join an excellent company and the future infrastructure for continued growth. This is a role focused on customer contracts, billing, and collections.

In this role, you'll get to:

• Resolve a variety of Contracts and Billing inquiries while providing world class customer service
• Review incoming quotes to ensure compliance with HubSpot legal and financial
  requirements
• Perform varying tasks and duties necessary to support our customers and help resolve customer payment issues including but not limited to: offering payment plans and delayed payments, working with Contract Management and Sales, and working directly with our AR Management team as customers move through their invoice lifecycle.
• Establish and maintain effective and cooperative working relationships with internal stakeholders and customers
• Liaise with our internal systems team to resolve system discrepancies
• As needed, provide guidance on contract configurations, billing and collections matters to account managers, other operational staff, and customers.
• Work independently and with management to improve Quote to Cash processes and analyze the current state of business
• Provide detailed Billing explanations to customers and internal stakeholders alike. These could include solving complex billing issues by calculating and explaining numerical calculations.
• Perform reconciliations, correcting transactions
• Process key customer documents including tax exemptions, bankruptcy, and vendor forms
• Make customer satisfaction refund decisions, including owning the processing or credit card, ACH, and wire refunds.

Requirements

• 3+ years experience in a high volume collections, billing or accounts receivable environment
• Full professional proficiency in French and English
• Excellent written and verbal communication abilities
• Strong detail-oriented, analytical, problem-resolving, and organizational skills
• Highly motivated with the ability to work in a fast-paced environment
• Commitment to excellent customer service
• Must be resourceful and tenacious

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.

If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

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