Quality Analyst with French

Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Quality Assurance role.

What will my future role be about?
• Carry out the detailed assessment of contacts/conversation that are resolved.
• Assess if the business and compliance requirements are followed as per the SOP/guidelines.
• Identify the gap and share/update constructive feedback.
• Execution on daily deliverables and detailed instructions provided on new assignments.
• Decisions made are to keep in mind, not to impact on the team / self-efficiency.
• Individual contributor as a part of a team, with a focused scope of work.
• Provide clear and crisp understanding of errors made.

What should I bring to the table?
• Freshers or 6 months experience in any Quality Review process.
• Advanced level of English and French.
• Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage) • Attention to details and a results driven approach is a must.
• Ability to work well under pressure.
• Client oriented, flexible, patient.
• Excellent written communication skills.
• Good organizational skills.

For experienced candidates:
• Excellent verbal & written communication & presentation skills.
• Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.
• Good Interpersonal & people management skills with good problem-solving approach.
• Good analytical skills for MIS, number crunching & reporting to internal & external customers.
• Ability to exercise managerial judgment and perform as a mentor.
• Ability to multitask multiple activities by effective delegation and monitoring.
• Demonstrated Customer Service Skills.

QAAS(Advisory Services)