Roumanie, BucharestRoumanie, Bucharest

Wipro Technologies

Date de publication 03.08.2023

Quality Assurance Analyst with French

Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Quality Assurance role.

What will my future role be about?

Carry out the detailed assessment of contacts/conversation that are resolved.
Assess if the business and compliance requirements are followed as per the SOP/guidelines.
Identify the gap and share/update constructive feedback.
Execution on daily deliverables and detailed instructions provided on new assignments.
Decisions made are to keep in mind, not to impact on the team / self-efficiency.
Individual contributor as a part of a team, with a focused scope of work.
Provide clear and crisp understanding of errors made.

What should I bring to the table?

Freshers or 6 months experience in any Quality Review process.
Advanced level of English and French.
Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage)
Attention to details and a results driven approach is a must.
Ability to work well under pressure.
Client oriented, flexible, patient.
Excellent written communication skills.
Good organizational skills.

For experienced candidates:

Excellent verbal & written communication & presentation skills.
Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.
Good Interpersonal & people management skills with good problem solving approach.
Good analytical skills for MIS, number crunching & reporting to internal & external customers
Ability to exercise managerial judgment and perform as a mentor.
Ability to multi task multiple activities by effective delegation and monitoring.
Demonstrated Customer Service Skills.

QAAS(Advisory Services)

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