Renewals Specialist - French Speaking

Why Join HYCU?

HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com.

Overview

As a Renewals Specialist at HYCU, you will own the end-to-end customer renewal lifecycle for our French customer base, ensuring that every renewal is handled accurately, proactively, and on time. This is a critical role that directly impacts revenue retention and business growth in one of our key European markets.

Location:

• Belgrade, Serbia (Hybrid; 3 days/wk in office)

What You'll Do:

Renewals Management

• Prepare and deliver accurate renewal quotes a minimum of 90 days prior to expiration dates for French accounts
• Verify Annual Recurring Revenue (ARR) values and ensure accurate co-terming based on current customer subscriptions
• Apply appropriate renewal price uplifts and manage concessions in alignment with contracted partner pricing
• Generate and distribute renewal quotes to French distributors and resellers of record
• Proactively follow up with French resellers and end users to confirm quote receipt and track progress through to close
• Identify and act on opportunities to upgrade customers from standard licensing to premium offerings
• Proactively engage customers on cross sell and expansion opportunities upon renewal and pass it to the appropriate HYCU team

Forecasting & Reporting

• Maintain accurate and up-to-date deal staging in Salesforce (SFDC)
• Provide reliable weekly renewal forecast updates to support business planning and leadership visibility across the French market
• Log all customer and partner follow-up activities in SFDC to ensure full pipeline transparency

Key Performance Indicators

• 100% of renewals quoted or actively engaged at least 90 days prior to expiration
• All follow-up activities consistently logged in Salesforce
• Achieve a minimum 30% upgrade rate for customers on standard licensing

What We're Looking For:

• Native or fluent French speaker with strong proficiency in English (written and verbal) - essential for this role
• Proven experience in sales support, renewals, account management, revenue operations, or a related role, ideally within the French market
• Solid understanding of the French channel ecosystem, including local distributors and reseller dynamics
• Proficiency in CRM platforms, particularly Salesforce; familiarity with HubSpot is a plus
• Strong working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills with a customer-first mindset
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
• Ability to work both independently and collaboratively in a fast-paced, high-growth environment
• Strong problem-solving skills and sound decision-making abilities
• Experience selling through channel partners (resellers, distributors) in France or the broader French-speaking market is strongly preferred
• Excellent communication, presentation, and negotiation skills
• Bachelor's degree in Business, Information Technology, Sales or a related field is preferred

It's Great if You Have:

• B2B SaaS experience
• Experience selling with and through strategic partners like Dell, Nutanix, Google, AWS, Microsoft, Atlassian, and OKTA
• Experience within data protection, cloud-native, security, data storage industries

Attributes of a Successful HYCUer in this role:

• Self-starter and strategic thinker who thinks outside the box
• Takes responsibility and ownership for driving successful outcomes. You're results-driven with a winning attitude
• Team player! You have excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties
• Hands-on and builders' mentality with an entrepreneurial mindset and intrinsic motivation
• Obsessed with being customer-focused - We know our customers and are advocates for their voice and point of view across HYCU
• Intellectual curiosity, always open for continuous learning/growth mindset

Who We Are:

Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.

The following is how we approach each Core Value:

• Authenticity- To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we're going to do.

• Grit - To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it's staying late to help a colleague or customer or finding a better process and making sure it's communicated cross-functionally. You just have to do it and love it...and never stop trying.
• Empathy - We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don't live in a constant state of empathy, if we don't strive to truly put ourselves in another person's shoes, we cannot truly serve the market.

"We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO

What We Offer:

Come work for one of CRN's "Cloud 100 Companies for 2026". At HYCU you'll have the opportunity to build your career with a "Visionary" B2B SaaS company from Gartner's Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical Insurance, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.