Requisition-to-Pay Associate with French

Kenvue is currently recruiting for a:

Requisition-to-Pay Associate with French

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information, click here.

Role reports to:
Requisition to Pay End to End Support Lead

Location:
Europe/Middle East/Africa, Czechia, Prague, Prague

Work Location:
Hybrid

What you will do

We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support Analyst. This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities.

Key Responsibilities:

Procure-to- Pay & Accounts Payable Duties:

• Effectively diagnose and troubleshoot issues with invoices and payments, identify the root cause of the issues, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
• Review and understand purchase orders contents and its connection to invoices.
• Analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs
• Reconcile accounts payable transactions and resolve discrepancies.
• Assist in the maintenance of supplier records.
• Support internal teams with financial documentation requests.

Contact Center Support Duties:

• Responding to employee through phone calls, emails, and chat.
• Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.
• Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.
• Utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries.

What We Are Looking For

Required Qualifications:

• 2+ years of experience in Finance, Procurement or equivalent function
• A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
• Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations.
• Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications
• Multi-tasking, flexibility and adaptability
• Proficiency in English and French (spoken and written)

Preferred Qualifications:

• Experience in a shared services organization (e.g. Finance, Procurement, or Accounts Payable resolutions)
• Solid understanding of requisition-to-pay processes and contact center operations
• Familiarity with service center technologies such as ticketing systems, workflow automation tools, and ERP platforms (e.g., SAP, ServiceNow)
• Strong analytical skills with a focus on identifying root causes and driving process improvements
• Knowledge of performance metrics and service level agreements (SLAs)
• Ability to work collaboratively across cross-functional teams and communicate effectively with diverse stakeholders

What's In It For You:

Employee Benefits:

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount
• Language courses contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy

Office Facilities:

• Nice area with restaurants with metro station 300 m from office
• Modern office with coffee and fruits, focus rooms

Health and Wellness Benefits:

• On-site gym and massages
• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
• Multisport card
• Parental leave and early returning parents program

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.