Sales Support - French & English

Are you a professional at customer contact and administrative support? We are looking for a driven team member to expand our Sales Support team. Apply now and grow with us!

As a Sales Support representative, you play a crucial role within our organization. You provide effective support to the Sales department, with a strong focus on efficiency and customer satisfaction. You are responsible for accurately processing administrative requests, such as orders and order tracking. Additionally, you recognize commercial opportunities and support the Sales team in optimizing customer relationships.

Where will you work?

At Eichholtz, we have grown into one of the world's most renowned wholesalers of luxury design furniture, ambiance, décor, and interiors. Our ambition is to remain the best and most inspiring trendsetter in the industry. We now have two headquarters in Noordwijkerhout (Netherlands) and North Carolina (USA), and 40 Eichholtz Brand Stores worldwide, including in New York, Istanbul, Madrid, and Bangkok. We work with over 180 colleagues in an informal and transparent environment. We value drive, ownership, and a no-nonsense mentality!

What will your responsibilities be?

Together with 12 Sales Support colleagues, you will be responsible for confirming and processing international sales orders (mainly from France). Your daily tasks include:

• Entering and completing customer data in the CRM system and order details in the ERP system;
• Checking orders for terms, feasibility, and credit blocks, and discussing alternatives if needed;
• Identifying commercial opportunities and forwarding them to the Sales team;
• Providing information about the product range (dimensions, colors, availability);
• Contacting customers before invoicing to offer complementary products and address any order cancellations or objections;
• Monitoring order processing using planning and expedition overviews;
• Informing the Customer Service desk about potential complaints.

Who are we looking for?

You feel at home in an international environment and take a proactive approach to customer interactions. Working closely with your team, you go the extra mile to deliver outstanding service. Your strong organizational skills and commercial mindset enable you to set the right priorities. Additionally, you:

• Have at least 3 years of relevant administrative experience;
• Speak and write fluent French and English (Dutch is a plus);
• Have good knowledge of Microsoft Office, CRM systems, and ERP systems;
• Have a strong interest in our sector and its dynamics.

This position is preferably available for 40 hours per week, with a minimum of 32 hours. Your workdays are flexible, but availability on Wednesdays and Fridays is essential for team coordination.

What do we offer?

You will become part of an innovative, ambitious, and fast-growing company, where the company's vision is integrated into daily operations. Our headquarters in Noordwijkerhout exude international appeal and provide an inspiring work environment for our passionate employees. In addition to a competitive salary, we offer:

• 26 vacation days (based on full-time employment);
• A fully employer-paid pension plan;
• Fresh fruit & fresh bean coffee on a daily basis, healthy snack on Tuesdays, and a shared lunch on Thursdays;
• Remote work and training opportunities;
• Fun and sports-oriented company activities.

Interested?

Submit your CV and motivation letter via our application page. If you have any questions about this position, feel free to contact our HR department at [email protected] or +31 252 754 345. Also, visit our website and social media to explore our collections and projects.

*Acquisition in response to this vacancy is not appreciated. If no suitable candidates respond to this job posting, we will reach out to our trusted partners ourselves.