SDM Аssistance with French

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

Eviden Bulgaria is looking for a motivated professional to learn, grow and advance in a culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and exciting ways.

Main responsibilities:

• Maintain the Quality Assurance Plan up to date.
• Ensure the consolidation of all KPIs.
• Provide all service level reporting.
• Establish and execute service management processes and associated reporting.
• Track the ITSM and SAP TMA's activities.
• Take charge of monitoring the billing of services
• Guarantee the application of quality assurance.
• Perform / participate in quality audits.
• Check the implementation of good practices: monitoring the processes.
• Check the implementation and monitoring of procedures related to internal control.
• Consolidate committee support.
• Raise quality awareness among new stakeholders and issue regular reminders.
• Ensure the follow-up of the actions decided in the steering process.

Required Skills and Experience:

• Planning and Organization
  Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.
• Commercial Orientation
  Keeping commercial aspects continually in mind when taking actions or making decisions.
• Customer Focus
  Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Interacting with People
  Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
• Leadership
  Identifying goals and objectives, and motivating and leading others towards their achievement.
• Analytical Thinking
  Acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts.
• Follow-up and Monitoring
  Checking progress against targets, reporting as necessary and taking action to resolve exceptions.
• Familiar with Budgets
  Principles, methods, techniques and tools for the preparation and monitoring of budgets to minimize costs and ensure cost-effectiveness.

Technical Knowledge and Skills:

• The control and management of configuration items including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording.

Other knowledge and Skills:

• The activities, structure, and position in the organization of the functions or departments for which services are provided.
  Examples: sales, engineering, marketing, production.
• Familiar with Customer Value Chain Concepts
  The complete sequence of activities within a process, from receipt of an order or request to delivery of a product or service.
• Familiar with Quality Management
  The system or method for the management of quality within the employing organization.
• Familiar with Report Writing Techniques
  Methods and techniques for writing effective reports.
• Familiar with Service Level Agreements
  The purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services.

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