Senior Account Manager EMEA (Italian and French Speaker)

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Swarovski, EG Group, Delhaize, TJX Europe, AmRest, and Aldi. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.

ServiceChannel is seeking an experienced Account Manager (Italian and French Speaker) with an appetite for challenge and taking the next step in their career - this role is ultimately about bringing strategic thinking and day-to-day operational excellence to propel growth within large enterprise accounts. This role is based in Europe with a focus on current clients based in both EMEA and APAC.

Key Responsibilities

• Develop customer intimacy by building executive relationships and understanding key business challenges, value drivers, and goals.

• Develop and implement win/win strategies for account contract renewals that improve contract value while protecting and elevating customer value.

• Grow account revenue through identification of growth opportunities, including evangelization of new features and products.

• Effectively lead a portfolio of accounts - build proactive renewal plans, collaborate cross-functionally with Customer Success, handle customer critical issues, communicate risk clearly and take the lead in developing resolution strategies.

• Work in Salesforce, Gainsight, Clari and similar tools to maintain Salesforce.com records and forecasting accuracy.

• Collaborate with Product & Engineering to identify and define areas for future product development.

• Ability and willingness to travel up to 80%.

Required Skills & Experience

• Demonstrated 5+ years' experience in Account Management in SaaS environment, including customer retention and risk mitigation, complex renewals, expansion sales, upsell, and cross-sell strategies.

• Experience with pricing principles and value-based sales practices in SaaS business environments.

• Excellent interpersonal and customer relations skills, particularly with regards to building effective executive relationships.

• Excellent written and oral communication skills, with the ability to clearly and concisely connect with collaborators regardless of medium (in person, phone, email, or video conference).

• Strong prioritization and organizational skills - able to work simultaneously on multiple high priority tasks with impeccable attention to detail.

• Consistent track record of delivery in an Account Manager role with real-world examples of how you've effectively managed a book of business and delivered at or above quota while improving customer satisfaction, adoption, and retention.

• Ability to collaborate cross-functionally and influence results in a "win as a team" environment.

• High energy, great teammate who is comfortable operating in a fast-paced environment spanning multiple countries in EMEA and APAC and takes the initiative to get things done.

• Full Professional Proficient in English, Italian and French required

Preferred Skills & Experience

• Experience in Facility Management and/or one of our core verticals (particularly Retail, Restaurants)

• Professional working proficiency in the following languages is preferred: Spanish, German

Why Work for Us?

Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don't get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts.

We are looking for energetic, positive, creative problem solvers who don't mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe's, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world's most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].