Senior Application Support Engineer (french speaker)

Company Description

Job Description

Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You'll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you'll be able to explore a huge tech stack.

The Leasing production team is supporting the BPCE Lease Business. BPCE Lease is a subsidiary company of 700 ends users. They use 30 applications to promote leasing deals to professionals and retail clients from banks of our BPCE Group (Banques Populaires, Caisse d'Epargne, Bred...). They finance real estate and furniture like cars, boats, wind turbines...

We are in charge of IT platform from digital applications for final customers to backoffice applications to pay suppliers and take a rent to final customers. This perimeter needs to provide 24/7 support, due to its 'online digital banking' business and due to Control-M jobs/CFT night executing.

These platforms run on Windows for 20% and Linux servers for 80% with Jboss/IBM HTTP Server or Apache/Informatica/Filenet middleware and Databases running on Exadata Oracle servers. Installations are made with XLDeploy/XLRelease, monitoring with Zabbix/Appdynamics/ELK. 90% of our applications are editor's solutions.

Our team manage IT platforms in production (solve incidents and deliver changes on applications and jobs without interruption for customers) and build IT architectures on our internal cloud and cloud providers like AWS, SalesForce, Azure during business projects. You will work with different teams like dev teams from BPCE SI, infrastructure and security teams from BPCE IT.

We have 3 different users :

• Banking users in BPCE Group (Banques Populaires, Caisse d'Epargne, Bred...) to promote our financial solutions for professional customers
• Ends retail users from Banques Populaires and Caisse d'Epargne are also our final customers
• BPCE Lease users who work in backoffice at the head office when leasing deals are signed

The Production Engineer participates in projects in the construction and production phases of application developments. It ensures the proper functioning of the applications under its responsibility by taking into account the availability of resources.

He can also help define the technical components of the IS and manage changes. It provides advice, assistance, information, training and early warning on integration, and oversees progress and continuous improvement

Missions

Participate in the Operators' projects under the guidance of the Project Director and/or Project Manager of BPCE Managed Services and Technologies in the construction and production phases of application evolutions

ʘ Ensure the availability of technical resources ʘ Analyze and correct incidents in levels 2 and 3

ʘ Actively participate in the production and software development processes in conjunction with Operators Editors and provide operational support to project teams

ʘ Implement technical resolution solutions of incidents. Perform diagnostics to identify causes of malfunction, propose and implement "back-up" fixes and solutions.

ʘ Maintain information system applications in operational condition for quality, productivity and security.

ʘ Analyze the operational risks and customer impacts of its area of responsibility ʘ Ensure the management of environments (definition of needs, validation of development and acceptance environments, monitoring)

ʘ Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering of implementation and guaranteeing the required level of quality).

ʘ Participate in defining usability requirements in their area of responsibility and, where necessary, interface experts in other areas and manage interactions with suppliers.

ʘ Define standards and rules for sound management of operating systems and systematically check their application (IT security, quality, etc.).

ʘ Contribute to reliability, securing and optimising security in its area of responsibility

ʘ Offering innovative solutions to improve the performance of its area of activity

ʘ Ensuring the right level of service quality in line with the requirements of service contracts (SLA) in their area of responsibility

Specificities for integration activities

ʘ Participate in the design and/or choice of solutions (or software package)

ʘ Participate in the production of information system evolutions

ʘ Establish operational preparation files, manufacture or evolve components, test them individually and ensure that the results comply with the technical specifications

ʘ Integrate the solution or the hardware and/or corrective maintenance into the reference system and ensure the availability of the components

ʘ Actively participate in the certification

In addition, for the Packaging activities

ʘ Install a set of components constituting the version, carry out the porting of the versions, assist the teams for the installation and production of the released versions, manage the repository of the platform (object reference and configuration)

In addition, for the approval activities

ʘ Ensure the approval of the various software, perform the acceptance, validation, installation and provision of components, and perform the technical tests and reception.

ʘ Perform delivery of the application (deliverables: documentation, components, etc.).

Specificities for support activities

ʘ To ensure that the IT working environment of users is maintained in operational condition by providing assistance, advice, information and training.

ʘ Actively contribute to continuous improvement by relaying the voice of users to competent technical teams.

ʘ Can contribute to the evolution of the IS by being involved in projects with an impact on the supported work environment.

Qualifications

What we're looking for

Qualifications and Hard Skills:

• Minimum 10 years of experience on IT Project , web applications, manage migration from websphere to jboss for example,
• Good experience in IT web project based on 3-tier architecture
• Good knowledge on both Linux and Windows environments;
• Good knowledge of scripting languages (Shell, Python and/or PowerShell);
• Good knowledge of monitoring tools for web and java applications (Zabbix, Grafana, Appdynamics, ELK...);
• Good knowledge of security : SSL certificates, reverse proxy, loadbalancing, firewall, active directory...
• General knowledge of deployments tools (GIT, Jenkins, XL Deploy, XL Release, Bitbucket, Artifactory, Openshift, Docker...)
• Good knowledge of ControlM
• Good networking knowledge.

Soft Skills:

• Good level of English - minimum B2 (mandatory) and C1 in FRENCH;
• DevOps mindset;
• Ability to keep up with a demanding and fast-paced environment;
• Willingness to learn and evolve;
• Good communication skills;
• Ability to work in a team.
• On-call required

Additional Information

At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard. Our differences make us collectively stronger and are a source of fulfilment, innovation and performance.

In the framework of its Diversity, Equity & Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias. A blind CV excludes any personal details which refer to the applicant's gender, age or ethnicity. When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address. Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.

#MuchMoreThanJustAJob

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto's most typical neighborhoods. This Purple Day is going to be a busy one: daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.

Lunch break. Today, your Team is onboarding newcomers, but also welcoming French colleagues: the perfect excuse to walk downtown and bond over a francesinha. When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!).

Back inside. Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks, meetings, some jokes with your teammates). End it on a high note: celebrating cultural diversity with a Diwali, the Indian festival of lights.

Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning. Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session. If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.