Senior Cash Collection Specialist with French

Job ID: 39017 | Location: Lodz, Poland, hybrid work

"Greater Chemistry - between People and Planet" - it is our Purpose which leads company's Strategy:
• We are shaping the future with our customers.
• We are accelerating innovation.
• We are leading the transition towards sustainability.
• We are building a culture of possibilities.
By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

Currently, we are searching for a person willing to join our Cash Collection Team.
This role involves monitoring customer accounts daily in order to identify the outstanding debts. You would be responsible for performing the collection process by contacting customers via phone or email regarding overdue accounts and determine reasons for non-payment.

What will you be doing?

• Perform collection process, contact customers regarding overdue accounts and determine reason for non-payment.
• Professional and pro-active day to day contact with customers (via phone and email) in order to ensure timely payments.
• Identify non-payment reasons and payment behavior analysis.
• Participate in resolution of unclear payments.
• Be responsible for accounts clean up on balances, refunds, reconciliation of accounts, sending out account statements to customers.
• Handle client queries and escalations in a service-oriented way, ensure feedback to client queries within agreed turnaround time.
• Understand and apply order-to-cash processes, policies, procedures, and internal control standards.

What are we looking for?

• Minimum certificate of secondary education (preferably University degree in business area)
• 1 year of professional experience in Collection, AR Department (1+ years would be an advantage)
• Good knowledge of account receivables and cash collection procedures
• Experience in multi- currency environment is preferred
• Excel, Word and Outlook professional working competency
• SAP knowledge preferred (if lacking, other ERP system and/or accounting systems)
• Customer service focus
• Excellent interpersonal, communication and negotiation skills
• Language Skills:
• Working with customers: French C1 level required
• Internal corporate language: English B2 level required
• Highly appreciated: German and Turkish

What's in it for you?

• Possibility to work in a Top Employer 2024 certified company.
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
• Career development within our organization.
• Language bonuses.
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Hybrid work model.
• Corrective eyeglasses refund.
• Performance related yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
• Discount card for the various restaurants.
• Integrational team events.
• Possibility to participate in the charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

Your Contact
Zuzanna Glapińska
Talent Acquisition Specialist
Telephone: +48 42 298 27 46 | mobile: +48 538 895 907| E-mail: [email protected]

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Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

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