Senior Credit & Collections Analyst with French

Diversey - Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www.solenis.com

We are looking for a skilled Senior Collections Specialist to join our multilingual Collections team. Reporting to the Cluster Collections Supervisor for France and Benelux, this position is responsible for maximizing the collection of overdue funds from customers using a range of collection methods, primarily phone calls. The Senior Collections Specialist will also manage reconciliation discrepancies, disputes, and foster strong client relationships. This role offers an exciting opportunity to work with French-speaking customers, making a significant impact in client relationships and payment management.

Key Responsibilities:

• Collections: Maximize the collection of overdue funds from customers through calls, emails, and other methods.
• Reconciliation & Disputes: Identify reconciliation differences and manage disputes, ensuring timely resolution.
• Client Account Management: Regularly review customer accounts to support accurate and efficient collections.
• Customer Support: Respond to customer inquiries about overdue accounts and provide necessary account information.
• Invoice Management: Provide customers with invoice copies and statements to facilitate payment.
• Reporting & Assistance: Prepare reports and assist Collection Specialists with invoice extraction and payment settlement.
• Additional Duties: Perform other responsibilities as assigned by the Manager.

Qualifications & Profile:

• Experience: 2-4 years of experience in collections or related roles (upstream/downstream departments).
• Language Skills: Fluent in French, with strong proficiency in English.
• Technical Skills: Experience with SAP and intermediate Excel skills (e.g., VLOOKUPs, pivot tables).
• Collections Expertise: Ability to collect overdue payments while maintaining positive relationships with customers.
• Results-Oriented: A strong focus on meeting and exceeding collection targets.
• Communication Skills: Effective in building relationships and communicating promptly with clients.
• Organizational Skills: Strong ability to prioritize tasks, manage time, and handle high volumes of work.
• Attention to Detail: Highly detail-oriented with a proactive approach to problem-solving.
• Learning Ability: Quick to learn new systems and eager to grow professionally.

Benefits

• Meal Vouchers (30 ron per each working day)
• Life Insurance
• Private Medical Care
• Holiday Allowance
• Christmas and Easter Bonus
• Extra vacation days (Birthdays and 1 additional day added every year of employment)
• Annual Bonus (Target based)

Why Join Us?

At Diversey, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry. We offer exciting career growth opportunities in a global organization that values innovation, sustainability, and collaboration.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

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