Senior Customer Success Engineer (French-speaking)

Overview

We are on a mission to ensure everyone has access to medical expertise, no matter where they are.

Half the world still lacks access to quality healthcare. Even in advanced systems, outcomes are uneven, and clinicians are overwhelmed. Medical knowledge grows faster than human capacity can keep up.

Corti is building the infrastructure to close that gap. Our AI platform expands access to medical expertise, reducing errors, restoring time to clinicians, and making care more affordable, accessible, and human again.

There is no quality healthcare without a quality dialogue, and no reliable AI without a strong foundation. Help us build both.

Why Corti?
Corti is building the intelligence layer for global healthcare. We give every developer, product team, and healthcare innovator access to medical-grade AI, so the world can deliver care that is faster, safer, and more human.

Built entirely for healthcare and adjacent industries, Corti's models are trained on real-world data and optimized for precision, safety, and regulatory trust.

Through modular APIs, teams can embed medical speech recognition, summarization, reasoning, and much more directly into healthcare products without reinventing the foundation.

We power the builders who are redefining how healthcare works, from startups creating new patient experiences to enterprises modernizing the systems that care depends on.

If you believe that AI purpose-built for medicine will define the next century of healthcare, you belong at Corti.

The Role

We're already expanding our brand-new Activation Team to transform technical potential into clinical impact-faster. Our mission: accelerate technical activation, remove friction, and spark long-term engagement.

As a Customer Success Engineer, you'll sit at the crossroads of product, engineering, and customer success. You'll be the catalyst that transforms new signups into thriving, long-term users of our healthcare API infrastructure. Think of yourself as the bridge between first impressions and enduring value-making sure every customer, whether technical or non-technical, gets started with confidence, efficiency, and impact.

This role is at the heart of Corti's customer journey: you'll build trust, grow utilization, and uncover opportunities that shape the future of healthcare AI.

What you'll be doing

• Drive technical onboarding: Own the customer journey from day one, ensuring seamless integration of our API platform and unlocking maximum value for both named accounts as well as users that sign up through our Product Led Growth funnel.
• Be the trusted technical partner: Act as the primary point of contact, proactively troubleshoot issues, and collaborate with internal teams to resolve complex API challenges.
• Keep the system healthy: Monitor day-to-day activity in our ticketing system, spotting issues before they become blockers.
• Strengthen relationships: Drive customer and partner success through discovery calls, strategic support, and technical growth planning
• Build knowledge at scale: Create and maintain documentation, guides, and resources that empower customers to solve problems independently.
• Drive product adoption: Promote healthy usage and identify opportunities where customers could benefit from expanded services or solutions.
• Fuel go-to-market success: Partner with GTM teams to strengthen technical relationships, set realistic expectations, and foster excitement.
• Collaborate cross-functionally: Work daily with Product, Engineering, and GTM teams to ensure customer needs translate into product evolution.

What you bring

• Experience that counts: 5+ years in technical customer success, support, or similar roles-ideally in API or SaaS environments.
• Language skills: Fluency in English and French (C1 minimum) will be required
• Technical fluency: Skilled at troubleshooting, with proficiency in at least one programming language (e.g. Python, JavaScript) and a strong understanding of RESTful APIs.
• Clear communicator: Able to break down complex technical concepts for both engineers and non-technical stakeholders.
• Curious problem-solver: Eager to tackle challenges, remove roadblocks, and learn continuously.
• Adaptability: Thrives in ambiguity, comfortable in fast-paced, evolving environments.
• Bonus points: A passion for AI, customer experience, and healthcare innovation.

Life at Corti

• You will be reporting to VP of Customer Experience
• The position is full-time and starts as soon as possible.
• State of the Art offices in Copenhagen and London
• Relocation support provided by Corti
• Equipment provided by Corti

Ready to dive into the world of Corti? Hit that 'Apply' button, and let's start working together on reshaping the dialogue in healthcare, making a real difference for millions of patient outcomes around the world.

Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status.

At Corti, experience comes in many forms, and we're passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we're looking for but not an exact match, we still hope you'll consider applying!