Senior Customer Success Partner - French

Responsible for developing strong customer relationships that promote retention and loyalty. The role collaborates closely with Area Sales and other functions within the Global Service Centers (GSC) to ensure assigned customers achieve their expected business outcomes with Maersk solutions.

French Language Proficiency - Minimum B2 Certification (Mandatory)

Key Responsibilities

• Support Client Managers through standard channels and build long-term, trust-based relationships with customers to ensure they realize full value from their investment.
• Continuously assess customer progress against goals and drive outcomes across adoption, usage, business value, and overall relationship health.
• Proactively resolve customer challenges by leveraging cross-functional resources.
• Manage CAT allocation processes and coordinate with customers to ensure delivery on commitments.
• Handle ocean & logistics contract renewals and tender processes in collaboration with internal stakeholders.
• Ensure timely contract renewals and effective contract management.
• Work closely with frontline sales teams for account planning, goal setting, and marketing strategies.
• Communicate service updates and rate changes to assigned customers.
• Execute sales support tasks and commercial activities end-to-end.
• Support management with day-to-day team requirements.
• Assist in special projects, training initiatives, and reporting activities.
• Manage escalations and dispute resolution effectively.
• Act as backup for other Senior Customer Success Partners and Customer Success Managers when required.
• Escalate critical situations to management in a timely manner.
• Manage a portfolio of high-value, high-volume customers.
• Serve as a role model and set benchmarks for best practices within the team.
• Support implementation of local and global initiatives.
• Drive functional transformation and commercial awareness across teams and regions.

Required Experience & Skills

• Bachelor's degree in Business or a related field preferred
• Require 5-8 years of experience in Sales Support / Customer Support within a similar domain
• Strong account management and customer relationship-building skills
• Good commercial acumen
• Excellent communication and stakeholder management skills
• Strong understanding of customer pain points and solution alignment
• Proficiency in MS Office (Excel, Word, Outlook)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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