Senior Onboarding Manager (French Speaking)

We are Rydoo! A global fintech scale-up on a mission to make spend management the easiest part of your day.

For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.

We're not just building software; we're rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we're empowering thousands of companies and their people to work smarter every day.

We're a global team of +200 people who believe great tech should make life easier. If you have big ideas and want to build something that actually helps people, you'll fit right in.

Snapshot

• Ambitious international team (200+ and growing)
• 33 nationalities speaking over 15 languages
• 9 offices across 3 continents
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.6 employer score on Glassdoor

The Role

We are seeking a dynamic and results-driven professional to join our Onboarding team. As an onboarding manager, you will play a crucial role in the first value we bring to our customers, translating their needs into Rydoo and creating value early in the customer journey.

• Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo.
• Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements.
• Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage.
• Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently.
• Collaborate with the csm, product and marketing teams to create educational resources, webinars, and training materials to support customer onboarding efforts.
• Adhere to Rydoo's Information Security Policy, best practices and participate in regular security trainings

Requirements

• Prior experience in a customer-facing role, such as customer support, customer success, or onboarding, preferably in a SaaS or technology company.
• Fluency in French and English
• Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
• Technical aptitude and ability to learn new software systems quickly, with a basic understanding of SaaS platforms and cloud-based technologies.
• Excellent problem-solving skills and ability to troubleshoot technical issues independently or with the support of technical teams.
• Proactive mindset with a customer-first approach, dedicated to delivering exceptional service and ensuring customer success.
• Adaptability and willingness to work in a fast-paced, dynamic environment where priorities may shift rapidly.
• Nice to have:
• Bachelor's degree in Business Administration, Computer Science, or a related field preferred.
• Additional fluency in Portuguese and/or Spanish,

Benefits

Next to our amazing team, informal & international company culture and our mission to become the #1 spend management tool in the world, we offer some nice benefits that make working at Rydoo even more fun:

• A competitive package, including salary and benefits
• Meal vouchers of €8 per day
• #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
• Professional freedom and a flexible work environment
• Upskilling through training and coaching programs
• Regular company and team events
• Wonderful international team with more than 33 different nationalities
• Spectacular onboarding program for all new Rydooer's
• Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us )
• Permanent contract

Check us out

LinkedIn: https://www.linkedin.com/company/rydoo

Glassdoor: http://bit.ly/2UujjWJ

Instagram: https://www.instagram.com/rydoo/

YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18...

Life at Rydoo Blog: https://www.rydoo.com/resources/blog/life-at-rydoo...

Join Rydoo and leave your mark on the future of Expense Management - Ready to join?