Senior Order Management Specialist with French (m/f/d)

Job ID: 41284 | Location: Lodz, Poland | Expected Salary Range: zł82,500.00 - zł137,500.00 | Work Model: Hybrid

We're looking for a Senior Process Specialist to join our Order Management team. Whether you're starting your career or bringing years of experience, we welcome candidates of all experience levels who are dedicated to enhancing customer satisfaction and streamlining order processing operations. We believe in putting our customers first and are seeking individuals who share our commitment to providing outstanding service through effective communication, problem-solving, and a proactive approach to meeting customer needs.

What will you be doing?

• Execute and optimize daily transactional activities to meet SLA/KPIs while following standardized processes.
• Drive and support process improvement initiatives and projects.
• Ensure operational compliance with regulations and internal/external guidelines.
• Maintain effective communication with internal/external customers and stakeholders.
• Document and maintain up-to-date operational procedures.
• Act as a backup for team members and facilitate knowledge transfer.
• Build and maintain strong collaborative relationships with internal and external customers.
• Contribute to a problem-solving culture by identifying issues and implementing solutions.

What are we looking for?

• 2 years of experience in Customer Service Desk.
• SAP module knowledge and proficiency in Microsoft Office (especially Excel).
• Experience in business process management (all levels welcome).
• Excellent communication skills.
• Customer-centric mindset and ability to translate customer needs into solutions.
• Problem-solving abilities with a proactive approach to process improvement.
• Language skills:
  -English fluent
  -French min. C1
• University degree in Business Administration, Economic Sciences, or international shipping/forwarding/trade.
• Experience in a Shared Service Center environment is desirable.

What's in it for you?

• Compensation Structure Components: base salary determined individually based on experience, skills, and role alignment; performance related 10% yearly bonus; language bonuses (800/1 000 PLN gross depending on the number of foreign languages spoken).
• Benefits: internal and external trainings, language courses, sport card (Multisport), private health care (Medicover), additional life insurance, corrective eyeglasses refund, discount card for the restaurants.
• Relocation package adjusted to your current location.
• Working environment: hybrid work model at the Monopolis complex in Lodz (wheelchair accessible workplace).
• Social culture: integrational team events, broad range of initiatives provided by Social Team, possibility to participate in the charity activities.
• A rewarding challenge to develop your skills and career in a professional environment as part of an enthusiastic team dedicated to delivering top-class services

Your Contact

Emilia Pietrzak-Kosiewicz

Talent Acquisition Partner

Mobile: 604 262 958 | E-mail: [email protected]

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Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.