Senior Order Management Specialist with French (m/f/d)

Job ID: 41242 | Location: Lodz, Poland | Expected Salary Range: zł82,500.00 - zł137,500.00 | Work Model: Hybrid

For BU Additives Team in Lodz, we are looking for a person with interest and passion in customer interaction, high focus on communication skills and an ambitious drive for successful improvement. We are team of people with diverse backgrounds and levels of experience, and we will welcome an ambitious team player in our strongly coordinated group. Responsibility for End-to- End Order Management Process.

What will you be doing?

• Coordinate all aspects of the order management process, with a strong focus on ensuring order accuracy.
• Communicate promptly and professionally with both internal and external customers regarding inquiries.
• Coordinate information flow between customers, transport team, warehouse, stakeholders and Sales team.
• Represent Clariant in a professional manner at all times when engaging with customers.
• Assist customers in resolving problems and incidents efficiently.
• Manage claims through the internal Quality Notification System.
• Support and contribute to improvement and automation projects.

What are we looking for?

• Strong organizational skills and ability to prioritize tasks in a dynamic environment.
• Very good verbal/written communication skills.
• Ability to be a team player.
• Min 3 years of experience in Customer Service Desk or Logistics, Export or Supply Chain area.
• Skilled in Microsoft Office (Word, Excel). Knowledge of SAP SD module would be an advantage.
• Strong problem-solving approach and troubleshooting skills.
• Time/task management, attention to details, willingness to learn.
• Creativity, open mind, and a sense of humor.
• Language skills:
  English - very good command is essential.
  French- fluent or native is a must.
• Any additional EU language - nice ot have
• Bachelor's degree in Business, Logistics or other relevant field.

What's in it for you?

• Compensation Structure Components: base salary determined individually based on experience, skills, and role alignment; performance related 8% yearly bonus; language bonuses (800/1 000 PLN gross depending on the number of foreign languages spoken).
• Benefits: internal and external trainings, language courses, sport card (Multisport), private health care (Medicover), additional life insurance, corrective eyeglasses refund, discount card for the restaurants.
• Relocation package adjusted to your current location.
• Working environment: hybrid work model at the Monopolis complex in Lodz (wheelchair accessible workplace).
• Social culture: integrational team events, broad range of initiatives provided by Social Team, possibility to participate in the charity activities.
• A rewarding challenge to develop your skills and career in a professional environment as part of an enthusiastic team dedicated to delivering top-class services

Your Contact

Emilia Pietrzak-Kosiewicz

Talent Acquisition Partner

mobile: +48 604262958

e-mail: [email protected]

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Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.