Senior Order to Cash Associate (Credit Control) - French Speaking

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

Location: Icon 1, WA15 0AF

About Finance at THG

THG Finance is a dynamic and evolving team that covers all areas of finance, including central functions such as accounts receivable and payable, treasury, tax, and internal audit, as well as specific commercial teams for each of our divisions; Beauty, Tech, Consumer, Health, and Brands. As we expand our business and take on new challenges in the form of acquired businesses or new ventures, finance is there to support every step of the way, leading to dynamic and challenging roles. Common characteristics among our team members are the ability to drive change, adaptability, and resourcefulness to ensure we can keep pace with the business, without compromising on financial control or sales performance.

About the Role

Reporting into one of the OTC Team Leader, the Senior Order to Cash Associate (Credit Control) role is accountable for the day to day Credit Control and Accounts Receivables of Sales Ledgers within THG, providing first-line support to both the Credit Control and Accounts Receivable Team and OTC Manager. They will provide the first line of support for the Credit Control Associates.

The role is cross-functional with the Accounts Receivable Team within OTC, AP, Finance and other THG internal functions and requires the ability to fully support the Team Leader in ensuring all monthly schedules are completed on time, including any reporting information that may be required.

We adapt a right first time approach to maximise cash and minimize risk by delivering an efficient billing process, alongside effectively managing our Accounting procedures in line with company policy.

We are part of a Shared Service Centre environment, proactively engaging in the development of the wider team for the benefit of business growth.

As a Senior Order to Cash Associate (Credit Control) you will:

• Credit Control Support: Provide first-line escalation support for Credit Control issues and manage department mailboxes efficiently.
• Reporting & Compliance: Own Group Reporting requirements, including weekly Credit Limits, Insurance MEP reviews, and ensure accurate Month-End close on Working Day 1. Deliver monthly audits to required standards.
• Account Management: Manage Key Partner Accounts, perform bi-weekly reconciliations, and maintain strong relationships with external customers and internal stakeholders.
• Customer & Sales Collaboration: Work proactively with Sales Divisions to deliver excellent customer support and relationship management.
• Workflow & Process Improvement: Manage order workflow controls, analyze processes, and drive improvements where needed.
• Team Contribution: Support Team Leaders, collaborate with senior team members, and achieve team KPIs for query resolution.
• Standards & SOPs: Ensure SOPs are followed, address gaps, and maintain world-class service delivery.

Requirements:

• A good knowledge & understanding of Credit Control & Accounts Receivable processes
• Previous Accounts Receivable role experience in a fast-paced, multi-functional, Finance environment
• Office IT literate, preferably with advanced MS Excel skills
• Experience of working in a Shared Service centre
• Sage or other ERP system's knowledge
• Fluent in English and French, verbal and written
• Understanding of Basic Credit Control Practices
• Confident communicating by Telephone or email
• Excellent attention to detail

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don't want to work on your birthday? We don't either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.