Senior Quality Assurance Analyst with French

ABOUT TIDE

At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE ROLE

• Complete assigned sampling reviews in a timely manner in accordance with schedule
• Stay up to date with process documentation and proactively highlight any discrepancies and ensure timely updates to observation and remediation
• Actively participate in calibrations, workshops, and knowledge transfer sessions.
• Identify process improvement opportunities and learning gaps, and communicate them effectively to senior management and other stakeholders
• Ensure the highest quality and regulatory standards are upheld in all QA reviews
• Analyze trends related to individual and process performance, and escalate relevant findings to the Team Lead or/and QA Specialist
• Provide support to peers and area Analysts by responding to queries and maintaining a collaborative, professional relationship
• Deliver constructive feedback using clear and respectful language
• Collaborate with peers to enhance understanding of various area related (Operations Management) processes ( Member facing areas )
• Strictly adhere to all Tide policies and procedures at all times

WHAT WE ARE LOOKING FOR

• Proficiency in English and French
• 2+ years experience in Anti-Money Laundering (AML), Know Your Customer (KYC), or customer interaction/handling within regulated financial environments
• Proven experience in conducting Quality Assurance (QA) reviews and serving as a Subject Matter Expert (SME) within the financial services and fintech sectors
• Hands-on experience in applying risk-based approaches to process evaluation and enhancement
• Strong analytical skills with the ability to identify emerging trends, process gaps, and quality issues
• Exceptional communication, coaching, and conflict resolution abilities to support team development and performance improvement
• Data-driven decision-maker, with expertise in reporting, trend analysis, and actionable insights generation
• Proficient with QA and collaboration tools such as Confluence, and data platforms including Looker, Google Sheets, Lattice, and other performance tracking tools

Experience in any of the areas below will be considered an advantage:

• Skilled in handling member communications, including cases involving vulnerable customers, complaints, customer satisfaction (CSAT), and conduct risk considerations
• Comprehensive understanding of the end-to-end Know Your Customer (KYC) process, with a strong focus on compliance and regulatory standards
• Proficient in transaction monitoring, including the identification of red flags and suspicious activities and experienced in drafting and filing Suspicious Activity Reports (SARs) in accordance with regulatory requirements
• Extensive knowledge in PEP (Politically Exposed Persons) and sanctions screening, ensuring robust compliance practices

WHAT YOU'LL GET IN RETURN

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected]
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.