Senior Service Desk Analyst with French

Career Grade: F

Location: Budapest | Type: Full-time | Work Model: Hybrid (3 days office, 2 days home)

Shift Work: Yes, rotating schedule to support international clients

Languages Required: Fluent French and English

About This Role

Are you fluent in French and English with a passion for solving problems and helping customers? Are you tech-savvy and eager to work in an international team supporting global clients?

Join BT as a Technical Support Specialist and play a vital role in supporting enterprise clients across the world by delivering fast, professional, and high-quality technical support. You'll be the bridge between customers and technical teams, helping resolve incidents, provide clear communication, and ensure service excellence.

This is your chance to build a global tech career from our dynamic Budapest office - with flexibility, development opportunities, and fantastic benefits.

What You'll Do

Be the first point of contact for customer-reported technical issues and service requests

Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets

Keep users and internal teams informed with clear and timely updates

Coordinate and escalate issues with technical resolver groups as needed

Apply ITIL best practices and internal processes to deliver consistent quality service

Maintain accurate documentation and follow-ups on all cases

What We're Looking For

Must-Have Skills:

Fluency in French and English (written and verbal)

Excellent customer communication and interpersonal skills

Problem-solving mindset and attention to detail

Basic understanding of IT environments or willingness to learn quickly

Flexible attitude to support rotating shift work

Nice-to-Have (Not Mandatory):

Experience with network monitoring or troubleshooting

Familiarity with Cisco technologies or certifications

What You'll Get in Return

Competitive Salary & Perks:

Attractive monthly salary

Cafeteria benefit - HUF 600,000/year

Performance-based bonus

Private health insurance (option to extend to family members)

Home office & commuting allowance

Discounted mobile packages for you and your family

Nursery support and extended paternity leave (10+10 paid days)

Work-Life Balance & Community:

Hybrid working model - 3 days in office, 2 from anywhere

Family-friendly policies and flexible schedules

Modern, high-class office environment in Budapest

Inclusive and supportive team culture

Regular team events, sport activities, and wellness programs

Why BT?

At BT, you're not just taking calls - you're powering global connectivity. You'll join a company that leads the way in innovation, invests in your development, and supports diverse career paths.

Ready to grow your tech career with us?

Apply now and join one of the world's leading tech & telecom companies.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.