Server Administration Request Coordinator with French

About Akkodis:

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

Position Highlights

The Server Administration Request Coordinator ensures the efficient management of service requests, from logging to fulfilment, by coordinating technical teams, monitoring progress, and ensuring customer satisfaction. The role guarantees that requests are delivered on time, according to defined SLAs, and in line with ITIL best practices.

Main responsibilities:

• Monitor incoming service requests in the ITSM tool and assign them to the appropriate resolution groups.

• Ensure requests are prioritized and processed according to SLAs and business criticality.

• Coordinate technical teams for request fulfillment, ensuring clear ownership and accountability.

• Communicate regularly with business and IT stakeholders regarding request status and progress.

• Track and report on request volumes, backlog, and performance metrics.

• Identify opportunities for automation and process improvements in request management.

• Produce dashboards and reports for management review

Main requirements:

• At least 1 year of experience in a Request Management or IT coordination role.
• Experience with ITSM tools (ServiceNow preferred).
• Previous exposure to IT infrastructure or Managed Services environment.
• Good knowledge of IT service management processes (ITIL).
• Strong organizational and prioritization skills.
• Excellent communication and coordination abilities.
• Solid Excel and reporting skills.
• Experience with Business Intelligence (PowerBI)
• French (B2 minimum, C1 preferred); English B2.

You will get:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.

The future won't wait, it's time to make incredible happen. Are you ready?