Service Delivery Manager (French Speaking)

Company Description

Imagine being part of one of the most successful IT companies in Europe, ensuring high-quality delivery of IT services to our customers. Turn imagination into reality and apply for this exciting career opportunity in Devoteam.

Job Highlights:

• Joining more than 10 000 talented colleagues around Europe
• International collaboration and career opportunities
• Cozy office environment

Your Highlights?

• Strategic Automation: You leverage automation to optimize processes and decision-making, identifying areas where technology can enhance efficiency and outcomes.
• Collaborative Vision: You excel at aligning cross-functional teams towards a shared vision, communicating clearly and building consensus to achieve strategic goals.
• Driven by Success: You are a highly motivated leader who thrives on exceeding expectations, consistently seeking new challenges and driving impactful results.
• Ambitious and Organized: You possess a strong work ethic, exceptional organizational skills, and a proactive mindset, always seeking ways to improve and excel.

Still with us? Then we might have a fantastic job opportunity for you!

OUR NEW SERVICE DELIVERY MANAGER

As a Service Delivery Manager, you will ensure the delivery of Cloud Managed Services to Devoteam Customers as per agreed qualitative and quantitative metrics. You will work alongside the Country Service Delivery Manager from Selling Country organization, CMS onboarding project teams, Service Operations to translate received information into well planned actionable plans.

SOME OF YOUR RESPONSIBILITIES:

• Service Delivery Orchestration: Lead the strategic planning, coordination, and execution of service delivery for customer contracts, ensuring seamless collaboration across internal teams, external partners, and client stakeholders.
• Project Execution: Direct and managing individual projects, taking ownership of their successful execution. This includes: - Defining project scope, deliverables, and timelines.

- Allocating resources and managing budgets effectively.

- Tracking progress, mitigating risks, and ensuring quality standards are met.

- Communicating effectively with stakeholders and leading the project team.

• Customer-Centric Solutions: Analyze customer needs and business objectives to design and deliver tailored service solutions that optimize value and exceed expectations. Cultivate and maintain strong relationships with client contacts to ensure ongoing satisfaction with running projects.
• Pre-Sales Support and Optimization: Collaborate with Pre-Sales teams to develop compelling Statements of Work (SOWs) and conduct rigorous data analysis to support strategic decision-making and drive revenue growth by securing new projects and expanding existing ones.
• Operational Excellence: Continuously identify and implement strategies to optimize service delivery processes, reduce operational costs, and enhance efficiency without compromising customer satisfaction.

SOME OF OUR REQUIREMENTS:

• Customer Relationship Management skills - skilled at building and nurturing strong business relationships
• Demonstrated track record of data-driven analytical skills that have resulted in service improvements and enhancements
• Proven experience of driving decisions collaboratively, resolving conflicts & ensuring follow through
• Presentation skills with a high degree of comfort with both large and small audiences
• Exceptional oral and written communication skills in English and French
• Strong project management skills

WHAT YOU CAN LOOK FORWARD TO:

• Influence Strategic Decisions: Play a key role in shaping the future of our services and solutions, contributing your expertise and insights to the decision-making process.
• Inclusive and balanced environment: We believe in creating a workplace where you can thrive both personally and professionally, recognizing that family always comes first. We value diversity, support work-life balance with opportunities for remote work, and encourage a sense of belonging for all.
• Invest in Your Growth: Benefit from access to our comprehensive training platform, empowering you to continuously enhance your skills and knowledge.
• Benefit from Collaborative Management: Work with a supportive manager who values open communication, trusts your expertise, and provides guidance without micromanaging.

At Devoteam we have created a culture of honesty and transparency, inclusion, and cooperation which we value a lot. We are looking for colleagues who are highly motivated and proactive, not afraid of challenges. We are highly invested in the career path development of our employees, and we offer and support possibilities for further training, certification, and specialization.

Job Description