- Page d'accueil/
- Toutes les annonces d'emploi/
- Roumanie/
- Service Delivery...
Plus de jobs qui pourraient t'intéresser
PortugalCréé: 06.05.2026Customer Service Representative — French speaking | Full-time
Aide à la réinstallation
Pas d'expérience requise
PortugalCréé: 06.05.2026Représentant(e) Service Client — Francophone | Temps plein
Aide à la réinstallation
Pas d'expérience requise
GrèceCréé: 30.04.2026French-Speaking Customer Experts – Greece
Aide à la réinstallation
Pas d'expérience requise
GrèceCréé: 27.04.2026French customer support - flight and 45days housing
Aide à la réinstallation
Pas d'expérience requise
République Tchèque, PragueCréé: 20.04.2026French-speaking Airline Customer Success Advisor
Grèce, AthensCréé: 18.04.2026Digital Account Manager (H/F) – Rejoins l’avenir du digital à Athènes
Grèce, ThessalonikiCréé: 18.04.2026Support client en français depuis l’endroit de tes rêves en Grèce !
Aide à la réinstallation
Pas d'expérience requise
Grèce, AthensCréé: 18.04.2026Support technique en français sous le soleil de la Grèce
Aide à la réinstallation
Pas d'expérience requise
Royaume-Uni, BristolCréé: 07.05.2026Lecturer in French
Roumanie, BucarestService Delivery Manager with French
Date de publication 10.09.2024
Everience Romania, part of Helpline Group, is a European leader in B2B Customer Support Services. Having about 450 employees in Timisoara and Bucharest offices, Everience
Romania provides real-time solutions for international top companies from banking, hospitality, luxury, insurance and retail industries.
Job Description
- Ensuring effective communication with project partners and service providers.
- Manage the customer relationship and participate in the expansion of business scope.
- Manage and assist the collaborators in achieving their objectives.
- Preparing and organizing activity plans within the project, and ensuring the necessary resources to achieve project's objectives.
- Maintain the SLA's within the objectives.
- Managing P&L and project profitability indicators, analyzing planning elements, reviewing the project, and developing action plans.
- Analyze the operational and financial statistics of the accounts within his/her scope.
- Build action plans and implement them together with the Delivery Manager.
- Drive continuous improvement in service quality and customer satisfaction.
- Build progress plans and actively participate in change management.
- Participate in elaboration of different Committees.
Qualifications
- Degree in information systems, business administration or related field.
- Minimum 3 years of experience in a similar role in IT service organization.
- Ability to work under tight deadlines and handle changing priorities.
- Appropriate stakeholder management skills, experience with different levels of
- management.
- Analytical, continuous improvement mindset.
- Experience in growing, developing, managing a team.
- Excellent communication ability both in English and French.
Additional Information
All our positions are open to people with disabilities
EVERIENCE
2 candidats consultent actuellement
Date de publication 10.09.2024
Nous nous efforçons de disposer d'informations fiables concernant chaque emploi. Si nous nous sommes trompés ou si vous avez rencontré des problèmes techniques, n'hésitez pas à nous en faire part.
Plus d'emplois en Roumanie
-min.jpg)
Roumanie, BucarestCréé: 06.05.2026Production Systems Engineer - L2/L3 support with French
Full-time
Other
Roumanie, BucarestCréé: 06.05.2026Quality Assurance (API Web Services) with French
Full-time
Other
RoumanieCréé: 06.05.2026Client Support Specialist with French & English
Full-time
Service Desk & Tech Support
Roumanie, BucarestCréé: 05.05.2026Manual Tester with French
Full-time
IT & Technology
Roumanie, BucarestCréé: 05.05.2026AI Project Manager with French - Innovation / Project / Organization - Bucuresti, Bucuresti, Romania
Contractor
Management & Leadership
Roumanie, BucarestCréé: 05.05.2026Junior Fullstack software developer with French (Java &React/Angular)
Full-time
Roumanie, BucarestCréé: 05.05.2026Mid Fullstack Software developer with French (Java & React/Angular)
Full-time
Roumanie, BucarestCréé: 05.05.2026Techline consultant (french language)
Roumanie, BucarestCréé: 05.05.2026Data Analyst with French - Innovation / Project / Organization - Bucuresti, Bucuresti, Romania
Contractor
Media & Communications
Guides & Reportages
