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Roumanie, BucarestService Delivery Manager with French
Date de publication 10.09.2024
Everience Romania, part of Helpline Group, is a European leader in B2B Customer Support Services. Having about 450 employees in Timisoara and Bucharest offices, Everience
Romania provides real-time solutions for international top companies from banking, hospitality, luxury, insurance and retail industries.
Job Description
- Ensuring effective communication with project partners and service providers.
- Manage the customer relationship and participate in the expansion of business scope.
- Manage and assist the collaborators in achieving their objectives.
- Preparing and organizing activity plans within the project, and ensuring the necessary resources to achieve project's objectives.
- Maintain the SLA's within the objectives.
- Managing P&L and project profitability indicators, analyzing planning elements, reviewing the project, and developing action plans.
- Analyze the operational and financial statistics of the accounts within his/her scope.
- Build action plans and implement them together with the Delivery Manager.
- Drive continuous improvement in service quality and customer satisfaction.
- Build progress plans and actively participate in change management.
- Participate in elaboration of different Committees.
Qualifications
- Degree in information systems, business administration or related field.
- Minimum 3 years of experience in a similar role in IT service organization.
- Ability to work under tight deadlines and handle changing priorities.
- Appropriate stakeholder management skills, experience with different levels of
- management.
- Analytical, continuous improvement mindset.
- Experience in growing, developing, managing a team.
- Excellent communication ability both in English and French.
Additional Information
All our positions are open to people with disabilities
EVERIENCE
1 candidat consulte actuellement
Date de publication 10.09.2024
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