Service Delivery Manager with French

Company Description

Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses.

With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow.

Everience places the augmented employee at the heart of its approach, in accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace.

Our ambition is to build our future in an "symbiotic age" where AI enhances human capabilities, and technology sustainably supports business performance and the aspirations of individuals.

Everience Romania, part of Helpline Group, is a European leader in B2B Customer Support Services. Having about 450 employees in Timisoara and Bucharest offices, Everience
Romania provides real-time solutions for international top companies from banking, hospitality, luxury, insurance and retail industries.

Job Description

• Ensuring effective communication with project partners and service providers.
• Manage the customer relationship and participate in the expansion of business scope.
• Manage and assist the collaborators in achieving their objectives.
• Preparing and organizing activity plans within the project, and ensuring the necessary resources to achieve project's objectives.
• Maintain the SLA's within the objectives.
• Managing P&L and project profitability indicators, analyzing planning elements, reviewing the project, and developing action plans.
• Analyze the operational and financial statistics of the accounts within his/her scope.
• Build action plans and implement them together with the Delivery Manager.
• Drive continuous improvement in service quality and customer satisfaction.
• Build progress plans and actively participate in change management.
• Participate in elaboration of different Committees.

Qualifications

• Degree in information systems, business administration or related field.
• Minimum 3 years of experience in a similar role in IT service organization.
• Ability to work under tight deadlines and handle changing priorities.
• Appropriate stakeholder management skills, experience with different levels of
• management.
• Analytical, continuous improvement mindset.
• Experience in growing, developing, managing a team.
• Excellent communication ability both in English and French.

Additional Information

All our positions are open to people with disabilities