Service Desk Agent with French and English

Recruiting contact
Contact us directly if you have any questions about this open job position
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Your skills

• Fluent in French and English (written and spoken) - we like different cultures here!
• Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
• Problem-solving approach and a customer-first mindset - be a pro!
• Great communication skills and a team-player attitude - team work is dream work!
• Willingness to work in between 16:00 - 24:00 from the office in Wrocław
• Availability to work during weekends a couple of times per year
• Experience in IT support environment and/ or familiarity with any ticketing tool would be a plus

Your tasks

• Be the first point of contact for customers needing technical support - via phone, email, and chat
• Troubleshoot basic IT issues with confidence - be the hero!
• Manage and track service requests through our ticketing system - always on track!
• Collaborate with our expert tech teams to resolve complex problems - be their right hand!
• Keep customers informed and happy with timely updates and solutions - extremely rewarding!

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits

• Onboarding program
• Buddy program
• Health/ Medical insurance
• Life insurance
• Sport allowances/ Compensation
• Company events
• Shuttle Bus
• Food Allowance --> Net Allowance