Service Desk Agent with French and English (m/f/d)

Recruiting contact
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Your skills

• Fluent in French and English (written and spoken) - we like different cultures here!
• Familiarity with any ticketing tool would be a plus
• Great communication skills and a team-player attitude - team work is dream work!
• Problem-solving approach and a customer-first mindset - be a pro!
• Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
• Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
• Availability to work during weekends a couple of times per year
• Experience in IT support environment

Your tasks

• Be the first point of contact for customers needing technical support - via phone, email, and chat
• Troubleshoot basic IT issues with confidence - be the hero!
• Manage and track service requests through our ticketing system - always on track!
• Collaborate with our expert tech teams to resolve complex problems - be their right hand!
• Keep customers informed and happy with timely updates and solutions - extremely rewarding!

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Onboarding program
• Health/ Medical insurance
• Life insurance
• Sport allowances/ Compensation
• Company events
• Internal career development program
• Shuttle Bus
• Food Allowance --> Net Allowance