Service Desk Agent with French and English (m/f/d)

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Your skills

• Experience in creating documentation
• Good knowledge of the ticketing tool
• C1 in relevant language
• Experience in technical support

Your tasks

• Remotely connect with end-users to provide L1 support via phone or email in a timely manner to provide a high level of service
• Escalate complex and unresolved issues
• Provide support on services in accordance to current standards and log accurately customer incidents and service request
• Maintain knowledge of relevant product offerings, current support policies and methods of support, in order to provide accurate support

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Onboarding program
• International job opportunities
• Health/ Medical insurance
• Life insurance
• Sport allowances/ Compensation
• Company events
• Shuttle Bus
• Food Allowance --> Net Allowance