Service Desk French & English Bilingual support

Job Description

What's this role about?

Service Desk French & English Bi-lingual technical support.

Here's how you'll contribute:

Excellent French verbal and written communication skills with email etiquette and customer service skills.

• 1+ years of experience in handling end-user calls, Incidents/service requests, and application Break fixes.
• Experience with VDI, AD, O365, VPN, OneDrive, User device management & authentication issues.
• Working experience on the latest RDP tools (TV, LogMeIn, Bomgar) and Ticketing tools (ITSM, SNOW, JIRA)
• Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures.
• Ability to notify and escalate the issues based on the Severity.
• Have worked with international customers and technical support.
• Shift Timings 8 PM - 5:30 AM IST and not ready to work from the office.
• Proper phone etiquette, including using client verbiage and positive positioning.
• Collaborate with other support teams, as well as system administrators and other IT departments, to address complex technical challenges
  • Participate in team meetings and share insights to improve overall support effectiveness
• Troubleshoot simple issues including password resets, basic network, and application issues and apply first call resolution (FCR) using Knowledge Base for simple issues

How we'd like you to lead:

Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans' status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

• Putting people first
• Client-centricity
• Collaboration

Grow. Own. Achieve. Learn. with Zensar