Service Desk Operator (French & English)

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

What does it feel like to be a Service Desk Operator in Netcompany-Intrasoft?

As a Service Desk Operator you will:

• Manage Incidents: Log, categorize, prioritize, diagnose, resolve, escalate, and close incidents while maintaining ownership and communication.
• Provide Technical Expertise: Possess a strong understanding of Windows environments, common desktop software, hardware, automated software distribution, telephony, video conferencing, and mobile devices (iPhone, iPad, Microsoft Surface Pro).
• Manage Logging & Escalation Cases: Accurately log all incidents and requests, categorize and prioritize them appropriately, and escalate issues beyond their scope.
• Communicate with Professionalism: Ensure timely updates, maintain a professional attitude, and provide clear communication to customers throughout the resolution process.
• Support Coverage: May be required to provide after-hours and on-call support as needed.
• Provide Onsite & IMACD Support: Intervene at user locations and perform Install, Move, Add, Change, and Decommission (IMACD) tasks.

Qualifications

What would make you a fit for the role:

• Experience with MS Office Suite and with Microsoft OS (Windows 7 and 10);
• English & French: B2 level at last;
• Knowledge of mobile devices and mobile phone services; ticketing and CMDB tools;
• Understanding of networking and networking protocols;
• Flexible and stress resilient with ability to work in a co-operative way;
• Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
• Customer and Service focus with attention to detail together with problem solving skills;
• Spoken and written interpersonal, communication and presentation skills;

Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

#BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.