Service Desk Operator (French & English)

Company Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

What does it feel like to be a Service Desk Operator in Netcompany?

As a Service Desk Operator you will:

• Manage Incidents: Log, categorize, prioritize, diagnose, resolve, escalate, and close incidents while maintaining ownership and communication.
• Provide Technical Expertise: Possess a strong understanding of Windows environments, common desktop software, hardware, automated software distribution, telephony, video conferencing, and mobile devices (iPhone, iPad, Microsoft Surface Pro).
• Manage Logging & Escalation Cases: Accurately log all incidents and requests, categorize and prioritize them appropriately, and escalate issues beyond their scope.
• Communicate with Professionalism: Ensure timely updates, maintain a professional attitude, and provide clear communication to customers throughout the resolution process.
• Support Coverage: May be required to provide after-hours and on-call support as needed.
• Provide Onsite & IMACD Support: Intervene at user locations and perform Install, Move, Add, Change, and Decommission (IMACD) tasks.

Qualifications

What would make you a fit for the role:

• Experience with MS Office Suite and with Microsoft OS (Windows 7 and 10);
• English & French: C1 level at last;
• Knowledge of mobile devices and mobile phone services; ticketing and CMDB tools;
• Understanding of networking and networking protocols;
• Flexible and stress resilient with ability to work in a co-operative way;
• Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
• Customer and Service focus with attention to detail together with problem solving skills;
• Spoken and written interpersonal, communication and presentation skills;

Additional Information

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

Are you ready to shape the future technological landscape in Europe?

#LI-CF

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/