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Philippines, AlabangService Desk Specialist (French Speaker) Alabang-Hybrid
Date de publication 04.06.2024
Key Responsibilities:
Help Desk Support:
- Install, configure, and troubleshoot MS Office Applications and PC Operating Systems (Windows 98/XP/2000/7/Mac).
- Troubleshoot typical Windows-based desktop applications (Anti-Virus, MS Project, Acrobat Reader, Internet Explorer).
- Perform basic troubleshooting of PC and network environments.
- Respond promptly to customer inquiries via phone, email, remote access, or onsite support.
- Utilize information resources and knowledge bases, coordinating with other Help Desk Support Specialists and IT colleagues to resolve issues.
- Comply with SOPs for all tasks and adhere to defined SLAs with customers.
Administrative:
- Close tickets promptly upon resolution.
- Maintain and update daily monitoring of service deliverables.
- Prepare and submit necessary reports.
Teamwork:
- Flexibly adjust your schedule to ensure 24 x 7 service coverage.
- Ensure timely and accurate turnover of activities to the next Help Desk team member on duty.
Learning and Development:
- Expand your knowledge of business processes and IT-related information.
- Stay updated on current technology, system information, problems, changes, and updates relevant to the team.
Other Responsibilities:
- Perform additional tasks as assigned.
Requirements
- French Speaker
- Strong interpersonal skills and ability to work effectively in a team environment.
- Ability to grasp system information and technical functions and explain them in layman terms for easy understanding by end-customers.
- Strong verbal and written communication skills.
- Ability to organize, prioritize, and schedule work assignments.
- Strong customer service orientation.
- Proficient in Windows-based computer operations.
- Knowledgeable in MS Office, SQL Database, and Windows operating systems.
Brixio
2 candidats consultent actuellement
Date de publication 04.06.2024
5 a postulé
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