Philippines, AlabangPhilippines, Alabang


Date de publication 04.06.2024

4 a postulé

Service Desk Specialist (French Speaker) Alabang-Hybrid

We are seeking a dedicated Help Desk Support Specialist to provide exceptional 1st level support for our customers. You will handle inquiries about supported software and computing platforms professionally and courteously, ensuring high customer satisfaction.

Key Responsibilities:

Help Desk Support:
  • Install, configure, and troubleshoot MS Office Applications and PC Operating Systems (Windows 98/XP/2000/7/Mac).
  • Troubleshoot typical Windows-based desktop applications (Anti-Virus, MS Project, Acrobat Reader, Internet Explorer).
  • Perform basic troubleshooting of PC and network environments.
  • Respond promptly to customer inquiries via phone, email, remote access, or onsite support.
  • Utilize information resources and knowledge bases, coordinating with other Help Desk Support Specialists and IT colleagues to resolve issues.
  • Comply with SOPs for all tasks and adhere to defined SLAs with customers.

  • Close tickets promptly upon resolution.
  • Maintain and update daily monitoring of service deliverables.
  • Prepare and submit necessary reports.

  • Flexibly adjust your schedule to ensure 24 x 7 service coverage.
  • Ensure timely and accurate turnover of activities to the next Help Desk team member on duty.

Learning and Development:
  • Expand your knowledge of business processes and IT-related information.
  • Stay updated on current technology, system information, problems, changes, and updates relevant to the team.

Other Responsibilities:
  • Perform additional tasks as assigned.

  • French Speaker
  • Strong interpersonal skills and ability to work effectively in a team environment.
  • Ability to grasp system information and technical functions and explain them in layman terms for easy understanding by end-customers.
  • Strong verbal and written communication skills.
  • Ability to organize, prioritize, and schedule work assignments.
  • Strong customer service orientation.
  • Proficient in Windows-based computer operations.
  • Knowledgeable in MS Office, SQL Database, and Windows operating systems.

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