Service Desk Specialist with French

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Your skills

• Fluent in French, English and Polish (written and spoken)
• Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
• Experience in IT support environment
• Problem-solving approach and a customer-first mindset
• Great communication skills and a team-player attitude - team work is dream work!
• Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
• Familiarity with any ticketing tool would be a plus

Your tasks

• Validate customer entitlement, log case for the purpose of routing or dispatching and troubleshoot complex technical problems
• Manage service requests of customers through different access channels, mediate L1 & L2 agents and coordinate support to find the best solution for the customer
• Work on escalated topics and recommend actions in post-incident reviews
• Support team members in resolution of difficult cases and act as mentor for complex cases and changes of processes.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Buddy program
• Company events
• Food Allowance --> Net Allowance
• Health/ Medical insurance
• International job opportunities
• Onboarding program
• Shuttle Bus
• Sport allowances/ Compensation