Service Order Management Sr. Specialist (French)

Company Description

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Job Purpose:

Service Operations is a critical part of the infrastructure in Smiths Detection. The role is situated inside the Service Back Office team, within the Intercompany workstream that supports the Aftermarket business and Service Operations.

As a Service Order Management Sr. Specialist (French), you will support Smiths Detection's strategic objectives around Accelerating Growth, Effective Execution and our People, contributing to significant lasting change and overall customer experience.

The primary responsibility of this role is to provide comprehensive, end-to-end support for Global Contracts, ensuring smooth execution from contract creation through to final invoicing. This includes:

• Supporting the French office with French language skills as a core requirement.
• Collaborating with stakeholders to initiate, manage and monitor contract documentation.
• Ensuring timely invoicing, closure and compliance with internal and external requirements.
• Coordinating with cross-functional teams to ensure seamless service delivery setup.

Key Duties:

• Creating Master Documentation and managing Contract Creation in SAP and Activation in ServiceMax.
• Creating and Activating PM Plans in SVMX and Dispatching Work Orders to 3rd Parties.
• Monitoring Global Contracts to ensure all KPIs are achieved and supporting closure of Aged Work Orders.
• Interrogating raw data to identify and resolve issues in ServiceMax.
• Completing all tasks on a right first-time basis.

Continuous Improvement and Collaboration:

• Supporting the Service Back Office strategic approach and executing the continuous improvement plan within your workstream.
• Attending weekly and monthly internal meetings and sharing best practices to drive efficiency and process enhancements.

Qualifications

TechnicalKnowledge,SkillsandAbilities:

• Fluent French language Skills
• Approachable and Confident to speak and communicate with others
• Self-motivated and pro-active and able to follow established procedures and standard work without close supervision
• Demonstrable experience within service order administration
• Proven ability to collaborate with stakeholders from other departments
• Minimum 1-2 years of related experience
• Strong hands-on working experience on SAP and ServiceMax
• A high level of attention to detail.
• Demonstrate a collaborative approach by working openly with others both internally and externally to achieve overall customer satisfaction.

• Strong oral and written communication skills both technical and user focused.

Additional Information

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website.