Service Planner (II) - French speaker

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary

Position: Service Planner - France

Location: Belgrade

Do you speak French?

In NCR you will have a chance to use French in everyday work in both spoken and written form. We can help you sharpen up your language skills through variety of methods. We live. We learn. We upgrade.

Does communication play a large role in your life?

NCR connects you with colleagues across the globe and offers numerous trainings to help you fine-tune your communication skills. Keep in mind - if you just communicate well you can get by, but if you communicate skillfully, you can work miracles!

Do you like logic games?

Are you able to perceive patterns in apparent chaos and have clarity of vision to navigate people through it? We offer challenging situations where you can showcase your decision-making and problem-solving skills. Think outside the box and make it simple!

Are you curious and willing to learn?

Our dynamic environment will be great for you to get creative and work on your areas for improvement. Our supervisors are there to support you in any way they can. If you believe nothing is more fun than doing what you thought you can't, we can get creative together!

If you like what you've read, you are just the one we are looking for, so keep going!

Who we are

• NCR is a 138-year-old company that creates software, hardware and services that run the enterprise from back office to the front end and everything in between for their clients. We make simple possible for our customers, helping them to run their business better.
• We have around 38,000 people working in 160 countries around the world. Diversity is embedded in our culture, and we are committed to be a globally inclusive company where everyone is treated fairly, recognized for their individuality, promoted based on performance and able to reach their full potential.

What we offer to you

• Market competitive salaries and annual rewards for your performance
• Flexible working model - work from office and from home
• A world-class working environment in Belgrade campus, our brand-new Serbia office
• Private medical insurance for you and supplementary private medical insurance for your dependents - because we care about more than just what you can contribute to the company!
• Discounts with local retailers using only your NCR badge - because we make it simple!
• One-time appreciation sum for a new child to parents
• New Year's gifts for your kids
• Continuous professional development through NCR University and LinkedIn Learning courses
• Opportunity to stay physically fit and mentally strong through NCR sponsored global and local wellness and fitness programs
• Modern cafeteria/canteen
• Rewards for new employees you bring to our team
• For those most challenging of times in our lives - we offer professional support and counselling

What you will bring

• Minimum C1 English language skills and minimum B2 French language skills
• Excellent communications and interpersonal skills
• Ability to write, speak, listen, and present information effectively and persuasively
• Strong organizational acumen and ability to multitask
• A sense of urgency when performing daily tasks
• Willingness to work

What you will be doing

• Manage incoming service requests in a timely, efficient, and effective way
• Plan, prioritize, assign, and monitor all open requests for technicians, ensuring the prompt delivery of service to meet our contractual terms and conditions
• Maintain effective and timely communication with technicians and obtain regular progress updates for outstanding work
• Drive and support successful execution of activities assigned to technicians within a geography
• Ensure awareness of resource deficiency and technician productivity is shared effectively and efficiently
• Manage/coordinate spare parts
• Ensure correct and timely administrative tasks completion
• Work in a team environment and interacting with multiple internal teams
• Work with other team members to resolve unique and extraordinary circumstances
• Deliver on predefined priorities and ensure SLAs are achieved
• Identify situations and drive resolution of all events that may cause miss of NCR's contractual obligations

So why wait? Apply now and work somewhere awesome!

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.