Sr. HR Associate- French

Position Title

Sr HR Associate

Function/Group

Global Shared Services (GSS)

Location

Mumbai

Shift Timing

1:30 PM to 10:30 PM

Role Reports to

HR Direct - Team Lead

Remote/Hybrid/in-Office

Hybrid

ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including Employee Services, Business Services, Global Workforce Solutions, and Global Data Governance Services.

For more details about General Mills please visit this Link

Purpose of the role

This is a specialized dual responsibility role on the Mumbai HRD team, which is comprised of both HR Direct support responsibilities and HR Operations responsibilities for the France Market. Key focus areas include:

Delivering accurate, high quality, personalized customer service including HR Operations processes to employees, retirees (where applicable), managers and global Human Resources in the French market.

Responding to employee inquiries and transaction requests regarding our HCM system, Payroll, Benefits, Policies, G&Me support and general Human Resource matters that surface through the ServiceNow case management system.

The incumbent will be responsible for HR Administration and process improvements related to Employee entry and exit formalities, Local Legal/Statutory Compliances, Policy updates, Local & Global Audit support, and Digital Employee Filing.

French verbal, written and reading proficiency required as the incumbent will communicate with employees and stakeholders in French.

KEY ACCOUNTABILITIES

Manage France & Mumbai HR Direct inquires with main priority for France as the unique rep supporting this market.

Responding to Inquiries
• Provides guidance to employees, managers, and HR with the self-service features of G&Me and our HCM system.
• Follow the set process, steps outlined in the policy/ process while responding to employees.
• Determines when appropriate to escalate to functional specialist.
• Ensures that calls, cases, and chats are responded to in a professional and timely manner and enters all information into the Case Management System.
• Works closely with functional departments (e.g., Benefits, Payroll, HR) to ensure process efficiency and the accuracy of information being utilized.
• Understands local regulatory requirements for all areas supported.

Processing Transactions
• Executes personnel administration, payroll, benefit, and Workday transactions with strong attention to detail and working knowledge of functional requirements (HR, payroll and benefit rules, procedures, and regulations).

Research and Customer Follow-Up
• Performs background research and follow-up activities needed to resolve requests that cannot be resolved at the time of initial contact.
• Conducts necessary communications with GMI functional specialists and outside vendors, as appropriate, to resolve the issue(s) and communicate results/findings with the customer.

Process, Policy, and System Improvements
• Identifies, reports, and troubleshoots any conditions relating to systems or service centre processes that may be adversely affecting customer satisfaction.
• Suggests and assists in the implementation of methods to update, simplify, and improve HR Direct processes, procedures and technologies to enhance service provided to customers or improve departmental effectiveness.
• Recommends enhancements to G&Me, knowledge base articles or other systems improvements that will ease employee self-service.
• Coordinates suggestions with stakeholders for inputs and alignment as needed to drive results.

Adhere to Service Level Agreements (SLAs)
• Customer Service Score (Csat)
• Call Quality Assurance Score
• Response time of 24 hours (SLA Breach) w. 3-day turnaround time target (TAT)
• Minimum missed calls (Ring on and No Answer -RONA)

Other SLAs as assigned or evolved

HR Operations

Letter/Form Generation
• Create template letters/forms for Regions (Attestations, Bonafide's, Service Letters etc)
• Coordinate with stakeholders as needed with regards to completion of letters
• Save drafts in folders and maintain Letter tracker.

Entry
• Support HR Administration of Employee entry and exit formalities.
• Employment Registration on local country DPAE site Personnel filing on People Doc
• Employee Documentation

-Employee Document Collation & verification

-Maintain and host meetings with regards to Employee Movement Master

-Parental Leave tracking

-Exit Salary Certificates

Employment
• Process work Authorization for Foreign Nationals and non-France National employees
• Participate in Audits
• Workday Management

-Contract and Probation End dates coordination with Managers & HR

-Manage Manual hires from WD
• Policy Management - Review and Update Policies
• Handles local HR communication via mailbox
• Document Collection (Work Medals, Work Accidents)
• Leave Management in ADP

o Updating employee exceptional leaves

Mapping ADP school calendar for Apprentices

MINIMUM QUALIFICATIONS

• Education - Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)
• Required Professional Certifications: French Language Certification

PREFERRED QUALIFICATIONS

• Minimum years of related experience required: 1-2 years in managing query and/or HR Ops Role
• Preferred years of related experience: 4-5 years
• Language Required : French proficiency verbal, written and reading required

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.