STS Tier 2 Support Specialist with French

Job Description

Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and the STS Service and Relationship Delivery.

Reporting to the STS Service and Relationship Delivery (SRD) Tier2 Support Manager, STS SRD Tier2 Support Specialist is accountable to support complex/high profile STS related queries and escalations for internal/external customers. Actively working on case management. The position will be part of a team of STS SRD Specialists found in one or more of our Business Services Centers (BSC) based in Czech Republic, Costa Rica, and Malaysia.

The STS SRD activities will be performed in accordance with compliance requirements and global process design. The primary objective of the team is to ensure cases and issues escalated to the STS SRD level (Tier2) are taken care in a timely manner and the solutions provided for the future use.

Primary responsibilities for this position include, but are not limited to:

• Part of a team of STS professionals executing STS SRD Tier2 processes Globally applying "Follow the Sun Model''
• Monitor and improve metrics to ensure health of STS SRD Tier2 process
• Work closely with the Tier2 Senior Coordinator on the root cause analyses
• Collaborate with StS Support Global Process Owner organization to ensure consistent, high quality
• delivery and consistency of defined support model
• Understand their role in the end-to-end design
• Deliver high quality service to employees and suppliers to increase customer satisfaction
• Coach newly joined colleagues on STS process
• Effective collaboration with all the other STS subgroups to ensure a globally consistent approach
• Help develop and maintain process knowledge with the team
• Adhere to the global process design, policies, and compliance requirements
• Raise opportunities and pain points to help inform strategy for continuous improvement opportunities
• Identify common trends and themes in support group to identify long term solutions, reduce escalations and complex issues
• Support VIP cases and escalations
• Support Markets with Audit requests
• Work closely with SRD Global Governance team on frequent flyers and other areas of opportunities
• Drive adoption and effective use of the ServiceNow platform for documenting and tracking service requests and issues

Requirements:

• Bachelor's degree in accounting, Finance, Business Administration, or related fields preferred
• Minimum of 2 years demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Source to Settle area
• Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum) required
• Business level fluency (oral and written) in English and French required
• Understanding of STS and surrounding processes
• SAP and Ariba experience required
• Experience with Case Management tools
• Excellent attention to detail, problem solving and analytical skills
• Effective communication and interpersonal skills
• Continuous improvement mindset
• Customer focused and results driven

What we offer:

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases)
• Pension and health insurance contributions
• Internal reward system plus referral program
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank, Foodora discount programs
• Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!

Required Skills:
Accounting, Ariba, Communication, French Language, Microsoft Office

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:
Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:
10/22/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.