Supervisor, French Bistro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

The Food & Beverage Supervisor is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The Food & Beverage Supervisor position provides an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. F&B Supervisor anticipate and service guests needs before being asked and are knowledgeable about all available menu options, beverage lists and daily specials. Ensuring that guest's request item has been served correctly.

What you will do

• Supervising the floor during meal periods to ensure that all standards and sequence of service are met through all the guests' interactions.
• Suggest the selection of food & beverage menu items to guests by offering appealing and precise descriptions of each item's ingredients, taste, and preparation methods; not only take orders as guest did but proactively figure out any possibility that elevates guest dining experience by Value Added Recommendation.
• Communicate rapidly and accurately with the kitchen about any needs or requests regarding guests; coordinate food timings; check completed kitchen orders with the guest's original order; serve items to the guest table in a timely manner to ensure excellent food quality
• Anticipates guest needs, ascertains satisfaction, offers suggestions, and responds urgently and appropriately to guest concerns and requests. If it's necessary, take the proper action first which is deemed wise and effectual and report to upper management afterwards;
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.

What you bring

• A minimum of 2 years of experience in same field.
• Reading, writing and oral proficiency in the English and Japanese language.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Micros.
• Good personal & professional references.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

• 40 hours per week, 5 days work week